Value Stream Management for Lean Healthcare

1. Value Stream Management for Lean Healthcare ISE 491 Fall 2009 Lean Six Sigma Healthcare Terminology - Lecture 8

2. Statistical Terms • Nominal, Ordinal, Interval Data • Significance level, alpha, confidence interval • Mean, median, mode, standard deviation, variance • Experimental Designs • Single sample, Two-sample, Multiple sample • Single factor, Two-sample, Multiple sample • Parametric Hypothesis Tests • T-tests, Z-tests, ANOVAs • Non-Parametric Hypothesis Tests • Mann-Whitney, Rank-Sum, Kruskal-Wallis, Sign, Moody’s Median • Chi-square Tests Fall 2009 ISE 491 Dr. Burtner ISE 491 Dr. Burtner ISE 491 Dr. Burtner

3. Lean Six Sigma Terms 1 Voice of the Customer (VOC) Internal customer, external customer DMAIC 5S 5 Whys Cause and Effect Diagram Histogram Flowchart Check sheet Fall 2009 Fall 2009 ISE 491 Dr. Burtner ISE 491 Dr. Burtner ISE 491 Dr. Burtner

4. Lean Six Sigma Terms 2 JCAHO JIT PDCA Balanced Scorecard Continuous flow Cycle time, Takt time Document tagging FIFO Current state map, Future state map Fall 2009 Fall 2009 ISE 491 Dr. Burtner ISE 491 Dr. Burtner ISE 491 Dr. Burtner

5. Lean Six Sigma Terms 3 Kaizen, kaizen blitz Kanban Leveling, line-balancing Mistake proofing (poka-yoke) Observation guide Pareto chart Process Process map Queue time Fall 2009 Fall 2009 ISE 491 Dr. Burtner ISE 491 Dr. Burtner ISE 491 Dr. Burtner

6. Lean Six Sigma Terms 4 Root cause Spaghetti diagram Standard Work Upstream, downstream Value stream, value stream map Visual control Waste, waste walk, waste audit Work load balancing Fall 2009 Fall 2009 ISE 491 Dr. Burtner ISE 491 Dr. Burtner ISE 491 Dr. Burtner

7. Primary Sources Minitab Help Guide The Lean Healthcare Pocket Guide XL (2008) Authors: Debra Hadfield, RN MSN and Shelagh Holmes, RN Value Stream Management for Lean Healthcare (2009) Authors: Don Tapping, Sue Kozlowski (CSSBB), Laura Archbold (RN, BSN,MBA), and Todd Sperl (MBB) ISE 491 Dr. Burtner ISE 491 Dr. Burtner