Review of PTSB Issues

1. Review of PTSB Issues Henry Sullivan Chief Maintenance Officer NYCT Department of Buses / MTA Bus / LI Bus November 2011 CONFIDENTIAL, PROPRIETARY AND NOT FOR DISTRIBUTION 0

2. Agenda • Statistics • Overview • Actions Taken • Current Status • Maintaining the Improvements • Detailed Explanation of Failure Modes and Retrofits • Conclusion 1 2 3 4 5 6 7 1 1

3. PTSB Cases 2

4. Overview • Increase in PTSB cases in first half of 2011. • In June, met with Office of System Safety (OSS) and PTSB to explain the rise in PTSB cases. • After meeting, established procedures to prevent accidents and sustain a lower rate of PTSB cases. • Complexity of fleet is a major issue in resolving problems. • 3 types of propulsion systems • Diesel • CNG • Hybrid • 3 types of vehicles • 40-foot local • 60-foot artic • Express • 6 different bus manufacturers • Fleets range in age from 1995 to 2011, resulting in 23 variations in production models.

5. Actions Taken • Established AGM Committee. • Meetings to explain the causes and effects of the PTSB cases, as well as the procedures to prevent them. • Made instructional CDs of the presentations for Depot Training Supervisors (DTSs) to hold training at all the depots (“PTSB Shop Gates”).

6. Fires – Current Status

7. Mechanical Failures – Current Status

8. Maintaining the Improvements • AGM Committee meets weekly. • Identifies short- and long-term solutions for issues. • Identifies modifications to policies and procedures. • Performs campaign tracking and updates. • Depot management conducts a Quality Control check geared towards PTSB cases. • 10 buses are checked per day at each depot. • “Report Card” audits held at each depot. • At the end of the audit, all depot management personnel ride a bus to look at it from the customer’s point of view. • Customer Services conducts audits of PTSB issues at each depot to ensure that critical safety campaigns are completed. • Bus Merger Team conducts quality audits. • S.O. Re-Rack Audits are held each day and documented in SPEAR (1 bus per day per depot). • Random inspections of depots are held jointly by the PTSB, OSS, and ACMO, Customer Services. 7

9. Detailed Explanation of Failure Modes and Retrofits

10. OEM Installation in Orion VII Bus

11. Issues with OEM UnitLoosening of Mounting to Panel

12. Issues with OEM UnitAssembly Components Falling Apart

13. Issues with OEM UnitMissing Rivets Securing Plate to Assembly

14. Issues with OEM UnitCracks in Blower Housing

15. NYCT Retrofit Kit Frame Mount Bracket Retainer Brackets Blower Assy. Mount Bracket U-Clamp Cover-plate Blower Assy. Panel reinforcement Bracket (Lower) Panel reinforcement Bracket (Upper)

16. ReworkShop Rebuilt Unit with Pre-Assembled Bracketry New or repaired blower housing and blower plate

17. ReworkStep 1: Mount Bracket to Frame

18. ReworkStep 2: Reinforce Panel

19. ReworkStep 3: Mount Blower Assembly

20. ReworkStep 4: Install Upgraded Coverplate

21. ReworkStep 5: Install Grille & Retainer Brackets

22. Conclusion • In order to keep focus and maintain the results we have achieved so far we will continue with: • Depot management conducts Quality Control check geared towards PTSB cases. • “Report Card” audits held at each depot. • Customer Services conducts audits of PTSB issues at each depot to ensure that critical safety campaigns are completed. • S.O. Re-Rack Audits held each day and documented in SPEAR. • Random inspections of depots held jointly by the PTSB, OSS, and ACMO, Customer Services.