Academic Libraries and Web 2.0:

1. Academic Libraries and Web 2.0: Educating Students and Faculty about Privacy Issues

2. The Information Age • Private information is shared freely via internet • Librarians are signing up for and using social networking sites and other platforms offering free services • How are librarians educating people about privacy issues? • Are librarians investigating and asking the right questions about these services?

3. Questions? • Who has access to the personal information you share on Web 2.0 platforms? • How can they use it? • What does the right to privacy mean in the information age? • How can the information shared on Web 2.0 technologies impact students and faculty?

4. A Conversation This is not: A rant against emerging technology and social networking An anti-technology discussion us vs. them session

5. What Students Have to Consider! • What does my online personas say about me? • What are my friends saying? • Can employers see me? Can someone in authority read/see this (admissions/employment)? • What happens with all the pictures and maybe questionable comments I’ve posted?

6. Librarians’ Quagmire! Where should librarians enter this debate about privacy? What should we tell students about what might happen to their information? How should we educate our faculty about their information and how they can educate students?

7. Facebook, Google and Twitter Free is not Free

8. Definition of Privacy Privacy is defined here as personal information that an individual deems important and unattainable by the general population. Personal information includes a person’s name, physical address, email address, online user name, telephone number, social security number, and any other information with which that person can be identified. Privacy also involves the individual’s right to control the dissemination of personal information (as quoted by Duven and Timm 89)

9. Facebook’s Posted Privacy Policy

10. Facebook • 500 Million Members Strong • A Living Entity Prepared for Change • Feb 2009-Changed Terms of Service (TOS), would keep your post and pictures even if you close your account (archive copies) • April 2010- Adjusted Privacy Policy, Instant Personalization, Pandora, Yelp, Microsoft (know your name have to opt-out) • August 2010- Places option (geotagging like Foursquare) • Pew study interviewed 2,253 18-29 year olds & found that they are more likely to monitor privacy settings and remove names and other information from photos

11. Privacy, What! • Constitutional rights to privacy apply only in relation to a citizen and the government. Thus, private sector companies are essentially free to share personalized data with other companies about their customers. (Kelly and Rowland 8) • With the advance of online technology and its integration into the world of electronic commerce, the proliferation of data mining and information brokers is only expected to grow. (Kelly and Rowland 8) • Most privacy policies established by Web merchants constitute little more than notice that information is being collected. Few policies require customer consent or limit the use of the customer information. (Kelly and Rowland 10)

12. Google This? Evolving…. • Established 1998 • 2007 Gmail open to the public, apart of Google Apps & intended to compete with Microsoft • 2010 Google is very important to online privacy debate • 75% global internet users, June 2010 943.8 million used service

13. Google’s Principles of Privacy

14. At Issue • May 2010-University of California-Davis , ended Gmail pilot after privacy concerns • Countries expressed concerned about Google's Street View • June 2010-30 states joined Connecticut's investigation of Street View (Google admitted it collected unsecure Wi-Fi networks information from 30 countries) • Attorney General CT- Wanted to know why they collected Wi-Fi signal strength and quality, what else was collected and how it will be used • Good idea but how do we make $--sell ads and track user behaviors • Last year, was the first time they collected information about the sites you visited online, used it to show you targeted ads • August 2010 Google proposed ideas to compete with other sites: track people online to profit from their actions—data trading marketplace, this could lead to a clearinghouse?

15. Is There Somebody Out There? You can’t use that, can you? Is there a law against that? • Some in Congress were surprised when their State of the Union Address tweets were released • Waitress fired when she tweeted about a cheap tippers • More employers and schools are going online to find information about you • There is no law in place to stop employers/schools from going online and finding out information about you

16. Did You Know! Geotagging/Geolocation Applications: The Other Side! • Adds information about your location to photos and post via smartphones • Awesome, my friends can find this way! • Bling Ring-arrest made of a group using mapping and gossip sites to find and rob famous people • Law enforcement using stored communication data to get information about you from cell phone providers

17. Revising Privacy Oh, no!! • Privacy Statement 2009: http://www.google.com/a/help/intl/en/security/terms/new_privacy.html • Google Privacy Policy: New Policy Takes Effect October 2010: http://www.google.com/privacypolicy_2010.html

18. This Tweets for you!

19. Twitter’s Privacy Policy

20. The State of the Tweet… • Educating yourself about setting privacy screens in Twitter • Twitter signed a deal with Google and Bing to get access to its data streams for their search engines • The government is monitoring these sites for tax delinquents, copy right infringers or political protesters • The Federal Trade Commission is looking into 2009 hack into twitter • The hackers found the administrative password (a common dictionary word, lower case) to get into accounts of people like President-elect Barack Obama

21. What’s a Librarian to Do! Uh, I think….

22. The Price We Pay Is free, well free? Those are my words and I want them back! • Great platforms to connect with friends, family, co-workers • Create original works • Express yourself and establish an identity • Get exposure for your business • Allows libraries to keep patrons informed, advertise services, keep users coming back in tight budget times • Who owns your intellectual property? • Can you delete all that you have posted? • If you archive it, can I have it back? • Can you sell my words to another?

23. HOW DO WE EDUCATE STUDENTS AND FACULTY ABOUT THESE ISSUES? HAVE WE DONE ENOUGH? LETS TALK!

24. ALA Privacy Revolution What are you doing? What are some of your ideas? What should we as librarians do? • Celebrated its first week May 2nd-8th • Goal is to bring attention to privacy rights in this digital age • They have developed various resources to help you reach out to communities • http://www.privacyrevolution.org/index.php/privacy_week/

25. Thank you! Contact me at takbarwi@utk.edu

26. Sites to Review • Reclaim Privacy: http://www.reclaimprivacy.org/ • ALA Privacy Toolkit: http://www.ala.org/ala/aboutala/offices/oif/iftoolkits/toolkitsprivacy/default.cfm • Electronic Frontier Foundation: http://www.eff.org/ • Facebook Privacy Guide: http://www.facebook.com/privacy/explanation.php • Google Privacy page • http://www.google.com/intl/en/privacy.html • Google Privacy YouTube • http://www.youtube.com/watch?v=kLgJYBRzUXY • Google YouTube Protect Privacy • http://www.youtube.com/watch?v=UsUBnPRtTbI&feature=channel

27. More Sites to Visit • Facebook Privacy: 10 Things You Should Know: http://www.allfacebook.com/facebook-privacy-must-know-2010-05 • Choose Privacy Week Video: http://vimeo.com/11399383 • Twitter Privacy Video • http://www.youtube.com/watch?v=0DPOULbib68 • Bibliography for the presentation is forthcoming