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Reflections

Reflections

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Reflections

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  1. Reflections Molly Kellogg’s Step by Step Training 2013

  2. Open ended questions • Affirmations • Reflections • Summaries OARS

  3. Why reflect? • What is reflecting? • When to reflect? • How to use reflections effectively OBJECTIVES

  4. Clarity of observation is possible only when we are able to suspend judgment. …Shane Paul x

  5. Active listening

  6. Restate what you hear • Make a guess about meaning and say it as a statement What you do…

  7. Reflect what we guess • Takes a few seconds • Rephrase key insights What we do…

  8. Mirroring

  9. Body language • Tone of voice • One word • A phrase • An emotion • A whole concept or process You can reflect on…

  10. You really dislike spinach • Cooking is not fun for you • You’re confused about how to chose foods • Ice cream helps calm you down after work Reflecting sounds like…

  11. You have a very busy work schedule • You do want to be stronger • You care a lot about your kids • You haven’t yet found a way to do that Reflecting sounds like…

  12. Simple • Double-sided • Reflection with a reframe • Reflection with a twist • Summary Types of reflections…

  13. Simple

  14. Double

  15. Deeper reflection with a reframe or a twist

  16. Summaries

  17. After an open ended question • When client is thinking about change • When you hear ambivalence • When you hear strong feeling • When you sense resistance When to reflect…

  18. Open ended questions

  19. Change talk

  20. Ambivalence

  21. Strong feelings

  22. Rolling with resistance…

  23. Change talk: desire, ability, reasons, need, commitment, taking steps • Ambivalence • Meaning/values/beliefs • Knowledge/experience • Short summaries What to reflect…

  24. Values/ beliefs

  25. Knowledge and experience

  26. Checks assumptions • Maximizes information exchange • Conveys respect and empathy • Highlights and encourages change talk • Builds rapport • Helps us stay client centered What reflecting does…

  27. Reminds us that almost all the answers are in the client • Slows down the process when stuck • Helps clients see and work through ambivalence • Helps when you don’t have a clue what to do or say What reflecting does…

  28. Statements, not questions • Inflection goes down at end of statement • Brief, short and simple • Frequent, more reflections than questions • Focused on client Powerful reflections are…

  29. You can't fake listening, it shows. …Raquel Welch x

  30. Observe what you do now • Choose a type of reflection to practice • Practice with friends and family • Find one new thing to reflect with each interaction Practice reflecting…

  31. Reflecting is something to practice many times until it becomes a part of your way of being with other people. …Molly Kellogg Reflecting is somethingto practice many timesuntil it becomes a part ofyour way of beingwith other people.

  32. Find a Partner • Ask: “What do you think about what was just covered with reflections?” • Reflect back on your partner’s response • Switch Reflection Practice and Discussion