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[event] [date]. Languages work! A guide to careers with languages. [presenter]. Why business needs people with languages …. 75% of the world’s population does not speak English Other European countries are aiming for people to have skills in three languages

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  1. [event][date] Languages work! A guide to careers with languages [presenter]

  2. Why business needs people with languages … • 75% of the world’s population does not speak English • Other European countries are aiming for people to have skills in three languages • 60% of British trade is with non-English speaking countries • Buy in your native language, sell in the customer’s language • British business has the poorest language skills in Europe – 1 in 5 aware of losing business

  3. Why business needs people with languages … • British businesses lose £millions every year because they can’t speak their customers’ language – many don’t realise they have a problem! • Expanded EU means even more mobility and contact with foreign languages • The Internet and globalisation mean that in business your next customer could be anywhere • A linguist with English mother tongue is extremely valuable

  4. Six key messages 1 4 Two career paths Which languages where? 5 2 Language bonuses Languages plus work experience 6 3 Room for all levels The right organisation

  5. Two career paths 1 • Specialist language occupations • Translation, teaching, interpreting • Occupations with languages • e.g. bilingual accounts, market research, international sales, bilingual customer support

  6. The jobs new Languages graduates do – 2002 % Business Services 25.3 Wholesale & Retail Sales / Maintenance 11.5 Banking & Finance 10.8 Public Administration 9.2 Manufacturing 9.0 Education 8.0 Community / Social / Personal Services 6.9 Transport / Communications 6.9 Health / Social Work 5.3 Hotel / Restaurants 4.4 International Organisations 0.2 Interpreting or Translation 1.6% *statistics supplied by Keith Marshall, Bangor University

  7. Languages plus work experience 2 • Importance of both – in specialist and non-specialist occupations • Ways of doing this: • holiday work experience, year abroad, combined degree/course, TEFL, working exchange, part-time work • Popular work / language combinations: • IT, Finance, pharmaceutical

  8. The right organisation 3 • Three things will dictate whether an organisation needs languages • Industry • Type of organisation • Functional area

  9. Organisation examples, by industry • Specialised contact centres – Prestige International • Telecommunications – T-Motion, Vodafone • Travel and tourism – British Airways • Market research – Voxpops, NOP • Media – BBC, Reuters • Car manufacturing – Peugeot • Banking/finance – HSBC, Citibank • IT – IBM • Public services – MI5, NHS

  10. Organisation types • Companies with any part of this profile like languages … • multinational or internationally networked • facing non-English speaking customers • foreign-owned • technology/telecommunication-driven • web-based • exporting/importing services or products

  11. Functional areas • Where communication is most important … • Sales • Marketing & PR • Customer support • Research • Also HR, IT, Finance in multinational organisations

  12. Which languages where 4 • What companies want … % French 45 German 36 Spanish 22 Italian 12 Dutch 5 Japanese 3 Chinese 3 Russian 2 Arabic 2 Portuguese 2 Source:Languages NTO / CILT audits

  13. Different languages for different jobs • Private sector • European and world languages (e.g. Finance – Arabic, German, Italian) • Public sector • Community languages (Panjabi, Urdu, Welsh, British Sign Language …) • Value of rare languages

  14. Language bonuses 5 • Perks of the job • Travel • Responsibilities • Funding support • 8–20% extra salary • Use of non-linguistic skills – listening, cultural awareness, summarising

  15. Unemployment rates among new language graduates in the UK • 6 months after graduation, 1996–2002 % Medicine / Dentistry / Vet Science0.4 Education 3.1 Law 3.6 Architecture / Building / Planning 3.8 German 4.6 French 4.8 All Modern Languages 5.5 Mathematical Sciences 6.2 English 6.5 Psychology 6.6 Business / Administration 6.7 Humanities 6.9 Sociology 7.1 Engineering / Technology 7.8 Computing 8.9 Media Studies 9.5 *statistics supplied by Keith Marshall, Bangor University

  16. And 18 months down the line • Survey in 1999 ‘Working Out’ • Only Maths and Computing more employable

  17. Room for all levels 6 • Operational usefulness from switchboard to contract negotiation • Value of cultural understanding • Ice-breaker • Continue learning with IWLP, evening classes, teach yourself, spend time in the country

  18. CILT’s resources • Website www.cilt.org.uk/careers • BLIS Jobs www.blis.org.uk/jobs • BLIS Courses www.blis.org.uk/courses • Careers factsheets • ELP & awards • Languages Work initiative

  19. Find out more • CILT, the National Centre for Languages • careers@cilt.org.uk • 020 7379 5101 • www.cilt.org.uk

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