1 / 14

Consumer Protection Act

Consumer Protection Act. Objects of the Act. Better protection of consumer interests Protection of consumer rights – hazardous nature, quality quantity, price, to be heard, redressal, consumer education Consumer protection council Quasi judicial. Unfair trade practice.

bryony
Télécharger la présentation

Consumer Protection Act

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Consumer Protection Act

  2. Objects of the Act • Better protection of consumer interests • Protection of consumer rights – hazardous nature, quality quantity, price, to be heard, redressal, consumer education • Consumer protection council • Quasi judicial

  3. Unfair trade practice • False representation of quality, standard • False representation of quality, standard of service • Rebuilt and second hand goods as new • Represents that goods have certain uses or benefits which they do not have • Represents that the seller has approval or affiliation which he does not have • Misleading representation of goods or services • Warranty or guarantee not based on proper test. • Misleads the public regarding the price

  4. Restrictive Trade Practice • Delay beyond the period agreed by the trader in supply of goods or services • Any trade practice which requires a consumer to buy, hire any service precedent to buying or hiring of services.

  5. Central Consumer Protection Council • The Minister in charge of consumer affairs in central Govt as chairman • The minister of state is Vice-chairman • Ministers of food & supplies in state • 8 MP • Commissioner for SC & ST • 20 Representatives of central govt, autonomous org concerned with consumer interest

  6. Contd • 35 Representatives of consumer organizations • 10 women representatives • 20 representatives of farmers, trade and industry • 15 persons capable of representing consumer interests • Secretary in the department of civil supplies shall be the member secretary

  7. Objects of the Council • Right to protect against the marketing of goods & services hazardous to life and property • Right to be informed about the quality, quantity, purity • Right to be assured to variety of goods and services at competitive prices • Right to be heard • Right to seek redressal • Right to consumer education

  8. State Consumer Protection Council • Objects • Same as Central council Membership • Minister in – charge shall be the chairman • Official & non-official members prescribed by state govt • Official & non-official members prescribed by central govt

  9. District Council • Members • District collector • Official & non-official members

  10. Consumer Disputes Redressal Forum- District Forum • Composition • Qualified district judge as president • 2 members one should be women • Term of office • Jurisdiction – Claim not exceeding Rs. 20 lakhs

  11. Procedure for Complaint • By consumer • Recognized consumer association • One or more consumers • Central or state govt

  12. Procedure on Receipt of Complaint • Complaint relating to goods • Denial of allegation • Reference of sample to laboratory • Deposit of fees • Remission of fees • Objections by any parties • Reasonable opportunity of being heard

  13. State Commission • Membership • Jurisdiction • Procedure

  14. National Commission • Membership • Jurisdiction • Procedure

More Related