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Groundstar Planning Staff & Equipment Training

Groundstar Planning Staff & Equipment Training. Overview. Net Planning. Shift Planning. Integration with Rostering. GroundStar System Overview. Flight Schedule. GS Planning Resource Demand Calculation Shift Modeling. Flight Schedule Updates. GS Rostering Rostering & Roster

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Groundstar Planning Staff & Equipment Training

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  1. Groundstar Planning Staff & Equipment Training Overview Net Planning Shift Planning Integration with Rostering

  2. GroundStar System Overview • Flight Schedule • GS Planning • Resource • Demand Calculation • Shift Modeling • Flight Schedule • Updates • GS Rostering • Rostering & • Roster • Maintenance Shifts, Qualification Requirements • GS RealTime • Real-Time Allocation • & Tracking Review of Requirements Daily Staff / Shifts Staff T&A Forecast / Historic Data

  3. Typical large Setup Time&Attendance HR System Flight Schedule Flight Schedule Updates • GS CRM • Contracts • GS Planning • Resource • Demand Calculation • Shift Modeling • GS Rostering • Rostering & • Roster • Maintenance Shifts, Qualification Requirements • GS RealTime • Real-Time Allocation • & Tracking Review of Requirements Daily Staff / Shifts Staff T&A Payroll Forecast / Historic Data • Business Intelligence • Automated Communications • GS CRM • Billing Internal Interfaces External Interfaces FIDS • GS AODB

  4. Scenario incl. Planning Results Scenario Configuration Scenario Net Demand Planning Module Print Outs Net Demand Profile MS-Word MS-Excel Shift Coverage Module Main Modules of GS Planning -1- Base Data Shift Demand Profile GS Rostering M S - E x c e l Flight Schedule Default Values Engage- ment Standards Shift Types Base Data Editor Release 6-5

  5. Main Modules of GS Planning -2- Shift Types Default Values, Flight Adjustments Engagement Standards Base Data Flight Schedule • Demand Planning Shift Modeling / Coverage Resource Requirement Optimised Shift Plan Optimised Shift Pattern Release 6-5

  6. Long-Term Medium- / Short-Term Past GS Planning GS Planning GS Planning Workload Definition Net Demand Shift Coverage Problem Analysis Coverage Check Equipment Demand Profile Shift Demand Profile Actual Roster Actual Flight Schedule Current Roster Plan Current Flight Schedule GS Planning: Planning Horizon GS Rostering GS Rostering GS Rostering Release 6-5

  7. Planning: Fields of Application • Budget Planning • Equipment Requirement Planning • Staff Requirement Planning (Rostering tool) • Regular Coverage Check • What-If-Analysis (e.g. Shift Types, New Airline, Terminal Planning, Flight Schedule) • Problem Analysis Release 6-5

  8. Exchange of Base Data(e.g. traffic network, airline groupings) Flights: Flight filter, flight editor, default values (e.g. load figures, delays) Net Planning Parameters(e.g. subsets in locations, qualifications, time periods) Shift Types (e.g. active shift types, split shifts, auto-generated shifts, (multiple) breaks) Qualification combinations Shift Restrictions(PT/FT Mix, Night, Weekend, Qualifications) Shift Planning Parameters(e.g. task split, task overlap) Cross-Utilization Container Planning Shift Patterns What-If: Functions & Tools Release 6-5

  9. What-If: Reporting • Shift Reports / KPI • # shifts, # shift minutes, % utilization • Penalties = GS Planning shift costs + premiums • Multiple shift plan reports • Report wizard Overview & Detailed Statistics; Interval reports • IATA Export (extrapolation including Absences → employee group size) • Comparison Reports (Detail comparison of flights, tasks, shifts) Release 6-5

  10. A P O T O A N A E R Z I L D Shift Types Engagement Standards S O Planning Parameters Flight Schedule GS Planning: Modular Concept Base Data Base Data Base Data Release 6-5

  11. Administration of Scenarios in GS Planning Engagement Standards Shift Types and Break Rules GS Planning Base Data Editor Base Data 1 Base Data 2 ... ... Scenario 1 Scenario 2 • Flight Schedule • Engagement Standards • Shift Types and Break Rules • Shift Plans • Base Data Link Export / Import / Pools e.g. for: Release 6-5

  12. 1 2 6 7 8 9 0 3 Previous / Next Scenario Flights Flights Tasks Tasks Shifts Shifts Day 0 1 2 3 4 5 6 7 8 9 Current Scenario Shifts Scenario Week: Time periods for Flights, Tasks and Shifts Before Scenario (“Week 0”) After Scenario (“Week 2”) Scenario (“Week 1”) Flights Tasks Release 6-5

  13. Scenario Week – Example Tasks Release 6-5

  14. Groundstar Planning Staff & Equipment Training Overview Net Planning Shift Planning Integration with Rostering

  15. Net Planning: Basic Steps Select Database DB Load Flight Schedule • Optionally: • Set Flight Modification Files such as... • Default Valuesfor missing Load Data • , ... • Adjustment Valuesto in-/decrease Load Data • , ... • Flight Filterto consider relevant Flights • Define EngagementStandards • Calculate Net Demand • Save Scenario, i.e. • Link to Database • Flights (incl. Modifications) • Engagement Standards • Tasks / Demand Release 6-5

  16. title line menu bar tool bar time axis Gantt chart window with flight bars and related task bars location axis flight bar related task bar demand curve window number of tasks per time interval GS Planning: Screen Layout (Net Planning View) vertical scroll bars horizontal scroll bar status line Release 6-5

  17. Categories of Base Data Tables -1- Release 6-5

  18. Classification of Base Data Tables -1- Release 6-5

  19. Categories of Base Data Tables -2- Changes in one table are automatically updated in all referring tables. Release 6-5

  20. Classification of Base Data Tables -2- Release 6-5

  21. Airline group: One World Location group: Terminal 4 Aircraft type group: Widebody Airline: BA Routing: PEK Location group:Terminal 1 Star Alliance Narrowbody Base Data: Flight DataExample: LHR=current station Airline: LH Routing: DUE Flight BA 300 A/C type Airbus 300 Departure LHR  PEK Location W3 Flight LH 305 A/C typeBoeing 727 Arrival DUE  LHR Location A10 Release 6-5

  22. Base Data: Location Visibility • Location Visibility Specifies the locations displayed in the net planning window, i.e. • Whether a location is displayed or not • Names of locations in the graphical user interface • Multiple locations may be displayed under one name (e.g. A13a and A13b are displayed as A13) • Sort order of locations in display • Display color of location Release 6-5

  23. 10 9 8 7 65,0 85,0 60,0 6 106,0 115,0 85,0 108,0 11 5 Network point 11 119,5 4 Base Data: Locations and Distances Connection 95,0 115,0 m Distance 3 32 31 30 29 28 27 26,26a 25 24 33 23 22 21 20 19 18 17 16 34 a,b,c,d Location 34 a,b,c,d Release 6-5

  24. Check-In Counters Finger Positions Terminal 1 A01 A01 B100 A02 A103 A100 B103 A102 B01 B104 B04 A04 Base Data: Location groups Location group  Network point • Location groups are used e.g. • to restrict net planning run to certain location groups • to define specific engagement standards for certain location groups Release 6-5

  25. Network Point 11 Distance [m] Connection 12 13 Base Data: Traffic Network Points & Distances Location B Location C Distance between Locations A ... D  0 Location A Location D Release 6-5

  26. 0 0 30/3 50/3 50/3 60/3 40/3 70/3 Calculation of Help Location Distances 0 10 2 1 30 HP 40 20 20 30 3 Release 6-5

  27. Classification according to Task Types: • Single-flight tasks … relate to single flight events (e.g. Loading, Fuelling, Aircraft cleaning) • Multi-flight tasks … relate to a combination of several flight events (e.g. Baggage sorting, common Check-In) • Static tasks … are not flight related (e.g. Meet and assist, Lounge) Modeling Planning Situations: Engagement Standards and Task Types  Engagement standards ... • define tasks to be handled by resources (staff or equipment) • determine net demand per time interval and resource type with respect to flights • consist of 4 parts: Release 6-5

  28. Engagement Standards 1st Example: BA400 Terminal 4 Arrival 1. RuleLH Terminal 4 Arrival 2. Rule Terminal 4 Arrival 3. RuleLH 747 Arrival  Only 2nd rule matches  1 Task is generated 2nd Example: LH600 777 Terminal 4 Arrival 1. RuleLH Terminal 4 Arrival 2. Rule Terminal 4 Arrival 3. RuleLH 747 Arrival  1st and 2nd rule match  2 Tasks are generated Release 6-5

  29.  1st rule matches  3rd rule matches 1 1 Engagement Standards and Priorities 5 3rd Example -1: LH300 747 Terminal 4 Arrival 1. RuleLH Terminal 4 Arrival 2. Rule 777 Terminal 4 Arrival 3. RuleLH 747 Arrival  2 Tasks are generated 3rd Example -2: LH300 747 Terminal 4 Arrival Priority 1. RuleLH Terminal 4 Arrival 2. Rule 777Terminal 4 Arrival 3. RuleLH 747 Arrival  3rd rule matches  1 Task is generated Release 6-5

  30. Generation of Flight-related Tasks • Tasks are generated separately per • Resource Type • Task Type (single-, multi-flight) • Rule Group Priorities are compared within rule categories only • Internal calculation of GS Planning: For each rule category R and each flight F • Collect all engagement standards in R, whose condition is satisfied by flight F (→ collection C) • Within collection C, detect the highest priority P • From collection C, keep only engagement standards with priority P (→ sub-collection C’) • Generate tasks according to definitions of all engagement standards in C’ “Rule Category” Release 6-5

  31. Engagement Standards for Single-flight Tasks -1- • Mandatory specification of • Number of necessary resources: Count • Phase(determines defaults for Legand for Time Orientation) • Arrival (applies to inbound flights), • Departure (applies to outbound flights), • Groundtime (applies to inbound and outbound flights) • Starting and Ending time: Start and End Example: 2 Loaders from 20mins before STD until STD:(Phase Departure ⇒ Leg Departure ⇒ Start and End relative to STD) Release 6-5

  32. Meaning of Start and End depends on Time Orientation: Start/Start End/End Start/End Engagement Standards for Single-flight Tasks -2- Phasedetermines defaults for Legand for Time Orientation: Release 6-5

  33. Time Orientation Start/End Phase Arrival (Task only generated for matching Inbound-Flights). Example: Cleaning Phase Departure (Task only generated for matching Outbound-Flights). Example: Catering Phase Groundtime (Task generated for all matching Flights, but only once per flight bar) Example: Loading / unloading of short turnarounds Release 6-5

  34. Movable and non-movable Tasks Single-flight tasks may be movable or non-movable: • Non-movable tasks … are fixed to time period between Start and End • The “Duration” field remains empty. • Examples: loading / unloading, boarding • Movable tasks … can be handled anytime between Start and End • “Duration” must be specified. • Example: Fresh water refilling • Duration 10mins • Earliest time of start 15mins after arrival • Task must be finished 25mins before departure Calculated automatically Task Start End Duration Task Start End Release 6-5

  35. locations locations A4 Task 1 A3 Task 2 Task 3 A4 Calculation of net demand Task 1 A2 Task 4 A3 Task 2 Task 3 A1 Task 5 A2 Task 4 time A1 Task 5 net demand per minute time Calculation of Net Demand 2 1 time • Net Planning calculates Resource Demand according to Engagement Standards • Optimization for movable and non-movable tasks with regard to • travelling time (taking into account distances and velocity) • timing for movable tasks (planning “tours”) while covering all tasks. Release 6-5

  36. Cleaning 747 Boarding Task-Qualification Requirement Cleaning ENG GER Staff Qualifications Cleaning ENG FREN GER Boarding Agent Cleaning Agent Task Qualification Requirement ↔ Staff Qualifications BA380 BA381 BA380 BA381 Release 6-5

  37. Flight eventLH 787 Staff-Qualifications Mr. Smith CA (Check-In Agent) English speaking French speaking Mr. Jones CA (Check-In Agent) English speaking French speaking Spanish speaking Mrs. Brown CA (Check-In Agent) English speaking Spanish speaking 08:00 11:00 CA , English , French Resource Type Required Qualifications Rostering 06:00 14:00 Task Qualification Requirement ↔ Staff/Shift Qualifications Task 2 Example: Resource Type = CA (Check-In Agent) Task Generation Shift planning Task 1 Task 3 Shift Resource Type: CA Shift Qualifications:English, French, Spanish Requires Spanish Release 6-5 3

  38. Engagement Standard Rule Groups: Example -1- • Example: Passenger Service Same resource type, different number of levels of exceptions from standard. Release 6-5

  39. Engagement Standard Rule Groups: Example -2- Release 6-5

  40. Solution with Engagement Standard Rule Groups -1- • Independent subsets of rules within same resource type Different number of exception levels. Release 6-5

  41. Solution with Engagement Standard Rule Groups -2- • Task generation is divided by rule group • Rules within same rule group compete according to priorities Release 6-5

  42. Solution without Engagement Standard Rule Groups • Duplication of boarding rules necessary to achieve same priority situation as for check-in and for arrival service Same number of exception levels. Release 6-5

  43. Multi-Flight Task Generation (Basic Theory) Definition of Service Pools (= Service Class / Service Group combinations) for all Flights Per Service Pool Calculation of Demand by GS Planning • For each flight of the service pool: Select the corresponding arrival profile • Calculate the basis (e.g. no. of total or y-class pax) for each flight: • Flight schedule field (no. total pax, y-class pax...) • ./. Deductions (%, absolute) • Calculate absolute arrival profilesResult: Number of pax per time interval arriving e.g. at check-in-desk • Sum up all arrival profiles of this service pool • Apply service time and queue length to calculate counter workload • Cover workload with tasks Release 6-5

  44. Multi-Flight Task Generation (Example - 1) • Grouping Flights into Service Pools Release 6-5

  45. probability 1 time • Flight Market Arrival Profile • Services Class = Summary of all • Airlines flights with the • Airline Group same arrival profile • Routing • .... LH 799 departure 0 time departure probability 1 Multi-Flight Task Generation (Example - 2) UAL 715 0 • Calculation of Demand • Select relevant arrival profile for each flight Time interval can be defined up to 1 minute. Release 6-5

  46. Multi-Flight Task Generation (Example - 3) • Calculate actual figures of, e.g. passengers arriving at check-in desk Booked Passengers ./. Transfer passengers ./. Automate Check-In ./. Telephone Check-In ./. Group Check-In ___________________________________ = Passengers arriving at Check-In Desk Release 6-5

  47. Calculate absolute arrival profiles for the number of passengers Sum up all arrival profiles of the Service Pool Passengers LH 799 300 time departure Passengers UAL 715 150 time departure Multi-Flight Task Generation (Example - 4) Passengers 380 LH 799 + UAL 715 time Release 6-5

  48. counter counter passengers queue length service time time time time tasks (= counter) Multi-Flight Task Generation (Example - 5) time • Apply service rate and queue length to calculate counter workload • Cover workload with tasks corresponding to counter demand Release 6-5

  49. Examples for flight grouping: Examples service service Pax-Field flight events class group Y C LH 799 Y - class - STAR x counter counters LH 799 C - class - STAR x counter counters UAL 715 Y -class - STAR x counter counters UAL 715 C- class - STAR x counter counters Select arrival profile: Flight  Market  arrival profile • Airline • Routing • … Market = Summary of flights with same arrival profile Definition of Service Pools for all Flights Example: Y - class Star - Counter Counter per combination of service class, service group 1 LH 799 0 ZE Calculation of Demand by GS Planning For each flight of the Service Pool: Select the corresponding arrival profile Calculate the basis (e.g. no. of total or Y-class pax) for each flight: Flight schedule field (no. total pax, Y-class pax) ./. Deductions (% or absolute) Calculate absolute arrival profiles Result: Number of pax per time interval who arrive at check-in-desk. Sum up all arrival profiles of this Service Pool Apply service time and queue length to calculate counter workload Cover workload with tasks corresponding to counter demand 1 UAL 715 0 ZE Per flight or group definable: Number of booked passengers ./. transfer passengers 30% ./. automaton Check-In 5% ./. telephone Check-In 5% ./. group Check-In 20% = number of passengers arriving Check-In-Desk no. pax time 1 1 service time, queue length 3 2 2 3 work load [min] 300 LH 799 4 4 time 0 time Multi-Flight Task Generation: Summary 5 5 150 UAL 715 6 6 0 time work load [min] 380 LH 799 + UAL 715 time 0 time Release 6-5

  50. Process of Defining Multi-Flight Tasks • Define Basic Data, especially • Service classes; for example C-class, Y-class, ALL-Class … • Service groups; for example STAR, ONE WORLD, … • Define Arrival Profiles via the PC-Editor (Planning Model Arrival Profiles) Business early; -90; -60; 10%; -60; -45; 30%; -45; -30; 55%; -30; -20; 5% Business midday; -120; -90; 5%; -90; -60; 10%; -60; -45; 35%; -45; -30; 48%; -30; -20; 2% Business late; … Economy; … • Define Markets(Arrival Behaviour) Assign arrival profiles to flights based on e.g. service pool, airline, routing, start/end time, weekday, … • Define Quality Standards, especially • Service Time: time to serve e.g. one passenger • Queue Length: maximal allowed waiting time per e.g. passenger • Define Multi-Flight Engagement Standards Release 6-5

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