1 / 11

Mccs391-211 Applied Computing Project II

Mccs391-211 Applied Computing Project II. WEB desk Helpdesk System Project Team : D.I.K. Project Background. Traditional helpdesk system Paper-based systems (log book) Difficult to track progress of reported problem Lack of transparence of processing Lack of good management

burke-bolton
Télécharger la présentation

Mccs391-211 Applied Computing Project II

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Mccs391-211Applied Computing Project II WEBdesk Helpdesk System Project Team : D.I.K

  2. Project Background • Traditional helpdesk system • Paper-based systems (log book) • Difficult to track progress of reported problem • Lack of transparence of processing • Lack of good management • Lack of inquiry after office hours

  3. Process in Traditional Systems

  4. Solution… • WEBdesk Helpdesk System v. 1.0

  5. WEBdesk Helpdesk System • Introduction The WEBdesk helpdesk system is a new generation fault reporting and progress tracking system developed with most emerging Internet technique. It provides users an easy-to-use web interface to report problems, and runs on the popular Microsoft Windows 2000 server platform. It can be integrated into an existing organization TCP/IP intranet.

  6. Processes

  7. Features of WEBdesk • Ease of problem reporting • Ease of status checking • Ease of progress tracking • Automatic e-mail notification on events • Additional comments from users • Additional follow-up notes from technicians • Historical listing of reported problems

  8. Features of WEBdesk (cont.) • Retrieval of lost password • Update and modification of user profile • Job assignment and management • Print out of job sheet • System-level statistical reports on demand • Team-level statistical reports on demand • System customization • Available 24 hours per day

  9. WEBdesk v.2.0 • Provides a searchable knowledge base • Allows problem reporting through e-mail • Tracks device warranty

  10. Q&A Q&A

  11. Demonstration • WEBdesk Helpdesk System 1.0

More Related