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Overview of the Support Phase in Software Development Life Cycle (SDLC)

The Support Phase is crucial in software development, encompassing three primary activities: maintaining the system, enhancing the system, and supporting the users. Unlike traditional Waterfall models, newer adaptive SDLCs view the support phase as a separate endeavor requiring its own methodology. This phase ensures that the system remains functional and relevant, while user support—primarily through help desks—provides timely assistance from knowledgeable technicians to resolve issues and improve productivity. Understanding this phase is vital for comprehensive project management.

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Overview of the Support Phase in Software Development Life Cycle (SDLC)

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Presentation Transcript

  1. INTRODUCES THE SUPPORT PHASE

  2. What are the three activities of the support phase? • Three major activities that occur during the support phase

  3. 1. Maintaining the System • 2. Enhancing the System • 3. Supporting the Users

  4. Why is the Support Phase not part of an adaptive SDLC?

  5. Waterfall SDLC explicitly includes a Support Phase… • But adaptive SDLCs don’t.

  6. Newer SDLCs consider support to be an entirely separate project worthy of its own support methodology

  7. What is one of the most popular support techniques used by system users? HELP DESK • Consist of knowledgeable technicians, which is a popular method for answering users questions quickly, and helping to increase their productivity.

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