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Enhance your customer service excellence with our comprehensive Customer Satisfaction Toolkit. This resource provides clear service standards across four key areas, along with detailed assessment items that agencies can customize to their needs. The survey design checklist covers vital stages from early design to data analysis, ensuring comprehensive feedback collection. Included are sample correspondence, customer satisfaction surveys, complaint forms, and employee satisfaction surveys for a robust service interaction strategy. Empower your agency to achieve higher customer satisfaction and engagement.
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Sample Customer Service Standards • For program effectiveness and each of the four key service areas • A description, standard, and assessment items for each • Agencies are encouraged to have a similar set of standards that drive their additional questions.
Survey Design Checklist • Early Design Stage • Sampling Considerations • Survey Development • Drafting Correspondence • Pilot Testing • Collecting Data • Analysis and Reporting • Resources are Available
Also Included: • Sample Correspondence • Sample Customer Satisfaction Survey • Additional Service Interaction Questions and Alternate Formats • Sample Customer Complaint Form • Employee Satisfaction Survey
Small Group Task Design a survey and research plan…
