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Arum DataEye Key Performance Information – as it happens Wherever, Whenever, Whatever

Arum Systems Limited. Arum DataEye Key Performance Information – as it happens Wherever, Whenever, Whatever. Where we have worked. In here put a map of Europe With arrows emerging from Edinburgh And pointing at where we have worked e.g Poland, Czech Repub, England, Ireland,Germany,Italy

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Arum DataEye Key Performance Information – as it happens Wherever, Whenever, Whatever

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  1. Arum Systems Limited Arum DataEyeKey Performance Information – as it happensWherever, Whenever, Whatever Arum Systems Ltd, Westpoint, 4 Redheughs Rigg, Edinburgh, EH12 9DQ Telephone 08703831980 E-mail Sales@arum.co.uk Web www.arum.co.uk

  2. Where we have worked In here put a map of Europe With arrows emerging from Edinburgh And pointing at where we have worked e.g Poland, Czech Repub, England, Ireland,Germany,Italy Russia, Scotland, Wales,Ukraine,Spain Now engaged in requests from Far East

  3. Common M.I. Issues today

  4. Collections Pressures Today

  5. Time is Money – Especially in Collections • Weekly reports tell you what you should have done a week ago ! • Monthly reports tell you what you should have done a month ago ! • Whilst most telephony systems show performance on line there is no alignment with the collection application and you have to be there to see it. • If you could drive just 1 more kept promise to pay per agent per hour the business benefit for 20 agents is: • 1 X €150 X 8 hours X 5 days X 52 weeks X 20 agents = • €6.2m p.a. • 10 minutes under performance per hour for 20 agents can result in efficiency losses calculated as follows: • 10 X 8 hours X 5 days X 52 weeks X 20 agents / 60 minutes = • 6,900 man hours or 4 F.T.E • If Operational Managers had up to the minute M.I. on multiple applications they could monitor efficiency and improve operational effectiveness

  6. Arum DataEye – M.I. now • A dashboard with data from your collection system, call centre etc • Updates in near real time of YOUR specific KPI’s • The ability to drill down for detailed analysis including “stepping back in time” • Auto text and e-mail alert capability built on YOUR specific alert conditions • SMS/e-mail alert to owner to fix any underperformance NOW

  7. ExecView • As a Head you may want to look at: • Work done on work queues compared to workload • Calls made compare to Calls required • Inbound call levels and service levels • Promise to pay achieved • Collection accounts cured • Recovery rates and amounts • Site to Site comparison • But then again you may not, the choice is yours

  8. CollectView

  9. ExecView example

  10. CollectView example

  11. Your View

  12. Potential Example Sack Marco !

  13. Benefit Areas

  14. Realising the benefits - Income

  15. Realising the benefits - Efficiency

  16. How we do it • Assist in capturing your Key Performance indicators • Data Harvested from your systems to your specifications • Three Dimensional data stored in the Data Point Registry • Data mapping from your existing systems to accomplish KPI

  17. Typical steps and timelines • KPI Business Requirements analysis 2 weeks • KPI Walkthrough Workshop 0.5 Days • KPI Business Requirement amendments 2 weeks • Initial Data Mapping / Harvester analysis 2 weeks • Data Mapping / Harvester Workshop 0.5 Days • Data Mapping / Harvester analysis documented 2 weeks • Installation of Arum DataEye 3 Days • Configuration / Testing of Arum DataEye 3 weeks

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