Experiences from the RDP 2007-2013 implementation and lessons learned

1. National Paying Agency under the Ministry of Agriculture BlindžiųStr. 17, 08111 Vilnius, Lithuania, Tel. (+ 370 5) 252 6999, Fax. (+370 5) 252 6945, www.nma.lt; www.paramakaimui.lt Experiences from the RDP 2007-2013 implementation and lessons learned for the 2014-2020 campaign Workshop 2

2. CONTENT Management structure Legal acts structure and creation process Collaboration with other institutions, bodies and farmers Information systems E-services Support administration Publicity Personnel

3. MANAGEMENT STRUCTURE 1) Strategicplanningfor 2014-2020 period needed. 2) Clearand understandable administrationschemesandproceduresfor PA staff. 3) Clearauthority/ management lines betweenMA, PA and delegate parties. 4) More PA involvement in the MA decision making process. 5) Clear process mechanism for operative solution of administrative problems.

4. Legal acts structure and creation process 1) Betterinitialpreparationwithallthoseconcerned to minimizetheproblems to be fixedlater. 2) Simple and understandable legislation needed, that leaves no space for interpretation. 3) Clear legal acts structure, creation principles and process. 4) Minimum number of changes as regards legal acts.

5. Collaboration with other institutions, bodies, FARMERS • Regular meetings between institutions • (involved in support administration) and • round tables with social partners on various • problematic questions and sharing good • practices. • 2) Better coordination and collaboration • between MA, PA and delegate parties. • 3) Establishing an online discussion platform with all stakeholders.

6. Information systems • Information systems is a • must for appropriate support • administration. • 2) Unification of different • information systems. • 3) Maximum flexibility in • changing (but it can cost). • 4) Maximum automation of processes.

7. E-serviceS • E-services and e-communication are the future of support administration. • 2) Service, which must be simple, • understandable, fast, affordable, • high quality and surpassing farmers' • expectations. • 3) Newsletters or other important • announcements via sms / email. • 4) Importance of active promotion actions and helps (training, helpdesk, etc.).

8. Support administration • Sameadministrationschemesfor • similar measures. • 2) Less requirements or requirements, • that can be checked in registers - less • mistakes and problems. • 3) Use of standard unit cost or lump sum reduces administrative burden and costs. • 4) Clear and adequate sanctions system needed. • 5) No support agreements, project reports or advance • payments claims.

9. PUBLICITY • Importance of active • publish actions via Internet • (PA webpage, Facebook, • Youtube, etc.). • Personalized e-portal • with all support administration • information. • 3) Call centre–helpline is desirable.

10. PeRSONNEL • Motivated staff is a must. • 2) Clear separation of functions • and responsibilities. • 3) Adequate resources for • support administration ensured. • 4) Work indicators ensures • quality.

11. National Paying Agency under the Ministry of Agriculture BlindžiųStr. 17, 08111 Vilnius, Lithuania, Tel. (+ 370 5) 252 6999, Fax. (+370 5) 252 6945, www.nma.lt; www.paramakaimui.lt THANK YOU FOR YOUR ATTENTION