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PTCL Diagnostic Wizard: Troubleshooting Internet Connectivity Issues

The PTCL Diagnostic Wizard provides a step-by-step questionnaire to help identify and resolve internet connectivity issues. Users are prompted to confirm the status of the Internet LED, check LAN or wireless connectivity, and ensure the gateway is pingable. Additional checks include DSL LED status, phone connection, and functionality. The service may recommend resetting the port or dispatching a technician for further assistance. If problems persist, the wizard gathers information about when the issues started, facilitating efficient troubleshooting.

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PTCL Diagnostic Wizard: Troubleshooting Internet Connectivity Issues

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Presentation Transcript

  1. DIAGNOSTIC WIZARD Questionnaire for PTCL

  2. Is “Internet” LED ON?? • Yes • No

  3. LAN or wireless connectivity with BIB OK?? • Yes • No

  4. Is Default Gateway Pingable?? • Yes • No

  5. Please note the response and terminate the call!! END SHOW

  6. Please reconnect cable and refresh wireless connection…Is Problem Resolved, YES OR NO??

  7. IS DSL LED blinking?? • Yes • No

  8. Is associated phone connection present?? • Yes • No

  9. Is phone working?? • Yes • No

  10. We’ll reset your port and will call you back, in few minutes…Note the response and terminate the call!! END SHOW

  11. We’ll send our Line person to check at your site in few hoursNote the response and terminate the call! END SHOW

  12. Since when the issue appeared? Note the response and terminate the call! END SHOW

  13. DSL line is static/stationary Since when the issue appeared?Note the response and terminate the call! END SHOW

  14. THANK YOU FOR USING PTCL DIAGNOSTIC WIZARD!

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