1 / 16

Mobile Working Transformation: Lessons Learned from Newham Experience

Explore the journey of implementing mobile working at London Borough of Newham, detailing the challenges, benefits, and impact on performance and work culture. Learn from the insights shared by Russell Moffatt, Team Manager, highlighting the need for adaptation, system integration, and managerial shift towards outcome-focused targets. Discover how embracing mobile technology can enhance efficiency, communication, and work-life balance. Get ready for the future with IT literacy, customer expectations, and staying ahead in the dynamic world of mobile technology.

calida
Télécharger la présentation

Mobile Working Transformation: Lessons Learned from Newham Experience

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. On the move Newham’s experience Russell Moffatt LB Newham

  2. Introduction Introduction • Russell Moffatt, Team Manger/EHP – housing specialist • Many local authorities do mobile working better • Honest recollection of our mobile working experience • Manger perspective • Good, bad and the ugly

  3. Where we started • Private sector working this way for at least 10 years – for good reasons • Environmental health work requires mobility • Move fully into the digital age • Selected “early adopters” to pilot mobile working in Jan 2008 • The pilot helped ease the process • Soon after I personally went mobile – inside view

  4. The business case - costs • £1500 a laptop + extra for phone etc • Change management cost • Managers time • Officer time • ICT time • Frustration! • Systems/processes required complete review and remodelling

  5. The business case - benefit • Reduced officer space – desk and storage • Enhanced communication • Flexibility • Reduced travel time • Reduce carbon • Improved efficiency – less double inputting • Improved performance • Reduce paper use • New office dynamic – more innovation – challenge tradition • Migrate to a single main office

  6. The hardware

  7. The hardware

  8. The software • ICT support • TEAM CULTURE!!!!! • Feelings • Emotional at time • Systems & process integration • databases • case handover • notice serving etc • Complex

  9. Performance Management Flexible working Mobile working SU Officers ICT IDOX IT Systems Location Paperless office

  10. After 1 year • Everyone uses equipment differently • Pilot – highlighted ICT support problems • Lots of figuring out the new norms – working from home? • Mobile working means significant changes to processes, systems etc??? • Some technical issues • Started full roll out 3>27

  11. After 2 years • Sickness reduced • Most adapted well, some resisted • Improved performance – mostly due to extra flexibility • Managers need to change approach – outputs > outcomes • Officers achieved better work life balance • Reluctance to use kit in the field • Computer issues still present • Still working on systems and processes integration

  12. After 3 years • Most officers now dependent on kit • New systems and procedures starting to work • Mobile working normalised • Most officers work from home 50% of week • Failed to get officers to use kit in the field • One officer handed kit back • Most computer software issues dealt with…. • Performance still improving • Sickness remains very low

  13. New management approach • Need to adjust as much as field officers • Moved to outcome focused targets • Based on trust • Auditing of work became much more important • Laptops used by most managers

  14. Conclusions • It was worth it – but tough • Saved some money and improved performance • Officers have a better work/life balance • System changes/process changes reguired • We failed to get officers using kit regularly in the field • It didn’t work for everyone

  15. The future • More to be done • Officers are becoming more IT literate • Customers expect access via – Skype, facebook etc • Kit in field next step for us • Getting it fit with 24 hr economy, information analysis • Mobile technology is the future – important keep up with fast changing world

  16. Questions?

More Related