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June 26, 2002, EU Health Council launched:

EHFG - Workshop , october 3, 2003 “Patient-oriented quality management in healthcare” Introduction Dieter J Ziegenhagen MD, PhD. Introduction. June 26, 2002, EU Health Council launched: “ High level process of reflection on patient mobility and healthcare developments in the member states ”

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June 26, 2002, EU Health Council launched:

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  1. EHFG - Workshop , october 3, 2003“Patient-oriented quality management in healthcare” IntroductionDieter J Ziegenhagen MD, PhD

  2. Introduction • June 26, 2002, EU Health Council launched: • “High level process of reflection on patient mobility and healthcare developments in the member states” • Main topics: • cooperation for better use of healthcare resources • access to and quality of care • reconciling national healthcare policies with European obligations • information requirements for patients, professionals and policy-makers

  3. The company Figures & facts

  4. DKV within the ERGO Insurance Group – market presence as an independent brand

  5. Market share for 2002 in percentage, based onincome from premiums in millions of euros Conti/Europa 4.7 % 1,099 m** Bayr. Beamten 4.2 %980 m** Barmenia 4.1 % 952 m** Central 5.4 % 1,241 m* DKV 13.1 % 3,042 m* Signal 7.4 % 1,719 m** Allianz 12.4 % 2,864 m* 41 other companies with a market share of less than 4 % each total 35.6 % Debeka 13.1 % 3,041 m** Market share based on the following statistics: 1. Preliminary statistics from the Private Health Insurance Association, May 6, 2003, 2. The assumption of 6.4 % increase in income from premiums market-wide (gross earnings from premiums) Income from premiums: *Financial Report 2002, **Preliminary statistics from the Private Health Insurance Association, May 6, 2003

  6. 2.8 million insured persons in total with4.6 million insurance products INSURED PERSONS Number of insured persons2,832,375 Hospital cash plan insurance 1,337,419 9 % Income protection insurance 412,212 29.2 % 17.2 % Comprehensive health insurance 787,920 Compulsory long-term care insurance 882,464 19.2 % 25.4 % Other independent partial insurances 1,166,050 As at 31.12.2002

  7. DKV's activities in Europe Norway and Sweden Storebrand Helseforsikring The Netherlands DKV Nederland Belgium DKV Belgium Luxembourg DKV Luxembourg Spain DKV Seguros

  8. DKV as a stakeholder in patient-orientation • Patient-oriented quality management is an important • element in the strategic development of DKV: • Past: • Cost containment strategies • Presence: • Improvement of quality in healthcare • (expectations: better quality leads to lower expenses and higher patient/customer satisfaction) • Near future: • DKV as premium healthcare provider

  9. The outline

  10. 3.15 - 3.45 European dimensions of quality management (Kutryba, Poland) 3.45 - 4.15 patient empowerment and the discrepancy between patients` rights and reality (Poletti, Italy) 4.15 - 4.45 patients´ experiences and expectations on quality of care (Augustiniene, Lithuania) break of 5 minutes 4.50 - 5.15 practical approach: outpatient oncologic healthcare (Ruprecht, Germany) 5.15 - 5.45 programs for chronically ill patients: experience of a health insurance company (Hecke, Germany) 5.45 - 6.00 plenary discussionand wrap-up(Ziegenhagen, Germany)

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