1. High-Performance Teams: Leveraging Diversity Presented by: Gloria Carter-Hicks

2. Race Socio-Economic Status Problem Solving Gender Age Work Styles Color Education Cultural Heritage National Origin Thinking Religion Knowledge Family Status Abilities Sexual Orientation Skills All Other Differences Disabilities Job Level Physical Characteristics 2

3. Work Styles: Behaviors and Flexibility Task Driver - Style Analytical - Style Ask Tell Amiable - Style Expressive - Style • Ask / Tell: The way one is perceived as influencing others. • Task / People: The way one is perceived as expressing feelings relating to others. People 3

4. DIVERSITY DEFINITIONS(cont.) • Valuing Diversity means viewing differences among individuals as assets rather than liabilities. 4

5. DIVERSITY DEFINITIONS(cont.) • Leveraging Diversity means utilizing those differences among individuals to accomplish the goals of the organization in a manner that is aligned with stakeholder expectations. 5

6. Quality of Interactions Interactions No common purpose Recognizes Common Purpose Focuses on Common Purpose Single-Unit Focus & Success High Good Medium Low DevelopmentStages High Performing Forming Storming Norming

7. Team Productivity & Development Productivity High High Development Low Low Forming Forming Storming Storming Norming Norming High Performing High Performing 7

8. Ten Characteristics of Successful Teams • Commitment to common shared objectives • Interdependence • Clarity of objectives, roles, responsibilities, and accountability • Everyone accepts ownership, responsibility, and fully participates 8

9. Ten Characteristics of Successful Teams • Conflict and differences are openly discussed and quickly resolved • Members communicate openly and practice active listening skills • Mutual trust and respect for others • Feedback is shared regularly and it is balanced 9

10. Ten Characteristics of Successful Teams • Align tasks / assignments with individual strengths and talents • Leverage the of the team diversity 10