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Department of Information Management Research, Development, and Evaluation Commission The Executive Yuan, Taiwan Republi

E-Government in Taiwan -- Policy, Strategy, and Status. Department of Information Management Research, Development, and Evaluation Commission The Executive Yuan, Taiwan Republic of China March 17, 2003. Outline. 1. Driving force of e-government 2. Roadmap for e-government

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Department of Information Management Research, Development, and Evaluation Commission The Executive Yuan, Taiwan Republi

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  1. E-Government in Taiwan -- Policy, Strategy, and Status Department of Information Management Research, Development, and Evaluation Commission The Executive Yuan, Taiwan Republic of China March 17, 2003

  2. Outline 1. Driving force of e-government 2. Roadmap for e-government 3. Progress status of e-government 4. Policy and strategy 5. Experiences and lessons learned

  3. 1. Driving Force of e-Government • Public Demand • Global Competition • Legislative Requirements

  4. E-Readiness

  5. Implementation Mechanism The Executive Yuan (The Cabinet) National Info. & Communications Security Board NICI Other Ministries & Commissions RDEC Local Governments Info. Management Department IT Units • Program & Budget Review • Coordination • Supporting Measures • Monitor Progress • Barrier Removal

  6. 2. Roadmap for e-Government Mobile Government On-line Services Development Infrastructure Development and Penetration

  7. e-Procurement Service e-Taxation Service Government Service Network Key E-Government Initiative The e-Government Portal ( www.gov.tw) Government Certification Authority Official Document Interchange e-Motor Vehicle Service e-Village Services -- Bridging Digital Divide e-Job Service

  8. E-Government Program • Taiwan established an “Electronic Government Program (2001~2004)” in April 2001. • This program aims to link all government agencies through networking and to provide versatile Internet-based services as the “e-Government” system.

  9. Performance Targets of e-Government Program • Implement electronic official document exchange at all levels of the government organizations by the end of 2001. • Enable all levels of the government organizations to build websites and provide Internet based services by the end of 2002. • Nurture all government workforces to make use of the Internet by the end of 2003. • 40% of 1500 application services provided online by the end of 2004.

  10. 3. Progress Status of e-Government • 97% government agencies connected to Internet ,85% of them provide services on websites. • 100% government agencies exchange official documents through Internet. • 10% government application services provided on Internet.

  11. New Initiative to Develop an e-Taiwan • e-Taiwan project (2002-2008) is composed of: • e-Government (major driving force) • e-industry • e-society • e-infrastructure • New funding resource for e-government

  12. 4. Policy and Strategy • Investing for information economy • Strategic investment and focus on key applications • Public/private partnerships • Marketing e-government

  13. 5. Experiences and Lessons Learned

  14. Government Service Network

  15. E-Government PKI E-Government PKI phase 1 (1998~2001) GCA GRCA E-Government PKI phase 2 (2002~ ) MOICA MOEA CA GCA

  16. Smart Card Applications • National Health Insurance IC Card • 23 millions IC cards issued • Organization ID IC Card • Government Unit Identification IC Card • Corporation license IC Card

  17. E-Government Killer Application -- Official Document Interchange Government Certification Authority(GCA) Exchange Center E-Office Document E-Office Document Internet Verify signature/ Decryption Digital signature/ encryption • Private key • Certificate • Private key • Certificate Sending Unit Receiving Unit IC Card IC Card

  18. Person 40000 35000 30000 25000 20000 15000 Online tax payers 10000 Percentage 5000 0.36% 0.74% 0.21% 0.22% 0.26% Year 1998 1999 2000 2001 2002 E-Government Killer Application -- e-TaxationService A Rocky Road for e-certification

  19. Integrated E-Government Services Architecture Common Platform Legacy Systems Other Portals Access Devices Customers • Households • Land Registration • Taxation • Commerce and industry administration • Motor Vehicle and Driver Administration • Health Care • Intellectual PropertyServices • …... Authentication/Authorization Services Legacy System Interface General Publics E-government Portal PDA E-payment Services Cell Phone Enterprises Cluster Services NB/PC Civil Servants Directory Services Car GPS Registration Services Departments KIOSK Information Exchange Services Organizations

  20. 24X7 Services One-stop Services Citizens Business Multi-channel Services G2B Services G2C Services InfoCom ATM E-government KIOSK WAP FAX G2G Services Voice Telephony INTERNET E-government is anytime, anywhere and for anyone. Government

  21. Lessons Learned (1) • Strategy • Engaged leadership • Plan big, start small and scale up • Management • Communication is key • Prepare for cultural change

  22. Lessons Learned (2) • Promotion and Marketing • Continued marketing to the public • Continued training for government work force • Build incentive mechanism

  23. Lessons Learned (3) • Infrastructure • Affordable and universal access to the information infrastructure. • Legislation to stimulate and manage IT technology. • Develop a standards-based, flexible, scalable common IT architecture

  24. Thank you

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