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Enhancing Collaborative Technology in AHEC: Overview and Future Directions

The AHEC 2006 Senior Administrative Staff Meeting highlighted strategic advancements in collaborative technology services, including a statewide videoconferencing system and an updated Intranet for efficient file sharing. Key initiatives discussed included the AHEC Vision for multi-AHEC videoconferencing, a structured approach to billing, and support for internal collaboration through a password-protected network. Challenges and opportunities for The Virtual AHEC were also addressed, emphasizing the need for dedicated IT resources and integration of disparate systems to enhance service delivery and collaboration across all AHEC regions.

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Enhancing Collaborative Technology in AHEC: Overview and Future Directions

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  1. NC AHEC Collaborative Technology Projects for 2006 Senior Administrative Staff Meeting 12/6/2005

  2. Overview • AHEC VISION • Statewide Videoconferencing Service • Collaborative Communications Support • AHEC Intranet for file sharing • The Virtual AHEC • Erasing Seams and Enhancing Services • Discussion

  3. AHEC VISION • Standardized Service for Multi-AHEC Videoconference Scheduling & Billing • Northwest AHEC / WFU “Contracted” • Administrative Charge: $30 / site • Tiered Usage Charge: • Internal AHEC: $50/hr/AHEC • HC Non-Profit: $100/hr/AHEC • HC For-Profit: $150/hr/AHEC

  4. AHEC VISION • Billing for Internal AHEC Initiation • Scheduling Service Bills Discipline @ AHEC • Scheduling Service Pays IT @ AHEC $25/hr • Scheduling Service Pays Bridging Costs • Billing External Organization for Use • Scheduling Service Bills Customer Total • Scheduling Service Pays AHECs & Bridging • Profits Used for Strategic Upgrades

  5. AHEC VISION • 11/19/05: NC AHEC E-News Reference • 11/30/05: NW AHEC Scheduler Training • 12/16/05: Discussion to Resolve Details • January: AHEC Review Winter Edition • January: Regional Marketing by IT • February: Statewide Meeting Sessions • Overview and Marketing of AHEC VISION • Best Practices for Planners & Presenters

  6. Supporting Collaboration w/ IT • Structured File Sharing via Intranet • A Password-Protected “Network” Drive • Administrative & Disciplinary Meetings • Schedules, Agendas, Minutes, etc. • Collaborative Project Development • Resumes, Forms, Certificate Templates, Grant Submissions, etc. • Sensitive Internal Report Archive

  7. Supporting Collaboration w/ IT • Commercial Intranet Services Available • Ex.: weboffice.com & iceboxportal.com • Early Internally Developed Proof of Concept • Greensboro’s “INCA for HealthStream” • Climate Now Favors Acceptance & Adoption • Investigating UNC-CH Functionality, but • Some Issues Suggest Internal RFP Process • Password Administration & Massive Disk Space

  8. The Virtual AHEC • http://virtual.ncahec.net • Single Sign-On with User Profiled • Seamless Integration and Transitions to • Modified Versions of Existing Services • Standards in “Look and Feel” (TBD) • Opportunity for New Services • Targeted Push Promotion, On-line Transcript, Accreditation Track/Remind, ...

  9. - Diagram provided by Lynn Kennedy, IT Director, NW AHEC

  10. The Virtual AHEC:Challenges / Opportunities • Currently, Regional IT Resources Can Be Influenced, But Not Controlled • Some Technical Resources Ill-Positioned • Some Technical Staff May Be Ill-Fitting • Some Teams Protective of, or Prioritize Project or Regional AHEC Over System • Integration of Complex, Disparate IT Can Only be Timely w/ Dedicated Staff

  11. The Virtual AHEC: Resources • AHEConnect • Learning Management System • Digital Resource DE Wrapper • AHEC Digital Library • Digital Resource Catalog Wrapper • Distributed User Account Administration • CASCE • CE Offerings & Credit Tracking

  12. The Virtual AHEC: Resources • Streaming Resource Serving (MediaSite) • Northwest AHEC / WFU SOM • Eastern AHEC / ECU Brody SOM • Regional AHEC Resources • Regional Websites, Specialized Catalogs • Financially-Custom On-Line Registration • Grant Opportunities • Ex. EBP Virtual Communities (SR-AHEC)

  13. The Virtual AHEC : 1st Steps • IT Taskforce Specs & CIOs’ Response to... • Establish Project Management • RFP -> Program Office & CIOs • New Staff w/ Project Mgr. Reporting to P.O. • Migration to Uniform Person ID (ADL) • Website and Database Setup • Version 1: Unauthenticated Svcs Only • Migration of Systems to Single Sign-on

  14. The Virtual AHEC : 2nd Steps • Version 2: Authenticated Services! • Pass-through to Other System • ADL, AHEConnect, & Others Resources • Profile-based CE promotion • On-line Transcript with Personal Augmentation (ex. Cat 2 CME) • New Services such as Virtual HP / Topic Communities & Intranet Access for Staff

  15. The Virtual AHEC : 3rd Steps • Massive Meta-Data Development Phase • Standard Keyword Lexicon • CASCE, ADL, AHEConnect, & All Other Digital Resources • Librarians Evaluate/Catalog Everything • Version 3: Meta-Searching! (> 2006) • Federated, Single and Advanced Search of All Resources, as well as Topical Browsing

  16. Discussion

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