1. Interview Tips Illinois State University, September 23, 2009 Katie Bishop, University Relations Consultant, Travelers Insurance

2. Agenda • Introductions • About Us • Traditional vs. Behavior Interviewing • STAR Method • Tips for Success • Interview Etiquette • Key Suggestions • Questions

3. About Us • Offer property and casualty solutions to individuals and companies of all sizes • Second largest commercial insurer in the U.S. • Second largest personal insurer through the independent agency channel • Member of the S&P 500 Index • Revenue of $24 billion and total assets of $110 in fiscal year 2008 • Representatives in every U.S. state, Canada, Ireland and the United Kingdom, including our subsidiary companies • Included in the Dow 30, effective June 9

4. Traditional vs. Behavior Interviewing • Traditional: “Tell me about a class project.” • Behavioral: “How did you go about deciding on your class project recommendation?”  • Traditional: “What was the most difficult decision you had to make as an officer in…?” • Behavioral: “Give me an example of when you had to deal with adversity. How did you resolve it?” • Describe experiences and career/life periods reflected in your resume • Focus on the positives of all your past experiences and remain optimistic • Use your time wisely; it's your time, make sure you get your points across • Be specific: give specific examples where you had an impact and made a difference  • Use a variety of responses

5. STAR Method • Situation: give an example of a situation you were involved in that resulted in a positive outcome • Task: describe the tasks involved in that situation • Action: talk about the various actions involved in the situation’s task • Results: what results directly followed because of your actions

6. Tips for Success • Do your research-become an expert on company • History • Businesses • Community Involvement • Any current issues, news-makers • Review website-speak clearly about all aspects of the company • Know what you are interested in and clearly articulate that • Understand strengths and opportunity areas-be able to speak to both • Be confident-not too nervous, not too relaxed • Sell yourself-speak confidently about experiences • Get Clarification-if you don’t understand-ASK • Ask relevant specific questions (culture, diversity) • Watch your body language • Use appropriate behavior while waiting

7. Interview Etiquette • Arrive Early • Backpacks/Coats • Eye Contact • Handshake • Business Professional Dress • Business suit/jacket • Make up/Jewelry • Shoes • Hair • Thank You Notes

8. Key Suggestions • Role Play • Know where you are going/meeting • Rehearse beforehand • Bring pen, resumes, pad-folio • Keep track of interviews, names of interviewers

9. Questions • Contact Information: • Katie Bishop • 651-310-3500 • kbishop2@travelers.com