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FAME’s objectives, key deliverables and how this all fits into the government multi-agency working strategy

FAME’s objectives, key deliverables and how this all fits into the government multi-agency working strategy. Mark Baptist Programme Manager London Borough of Lewisham. 3 FAQs about FAME. What is FAME all about? What did FAME produce? Why should I be interested?. . FAME’s Premise.

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FAME’s objectives, key deliverables and how this all fits into the government multi-agency working strategy

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  1. FAME’s objectives, key deliverables and how this all fits into the government multi-agency working strategy Mark Baptist Programme Manager London Borough of Lewisham

  2. 3 FAQs about FAME • What is FAME all about? • What did FAME produce? • Why should I be interested? 

  3. FAME’s Premise “Successful multi-agency environments are likely to deliver more efficient and effective services with better outcomes for citizens.” Practice Theory GAP

  4. Aims • To deliver real life examples of successful multi-agency information sharing and working. • To develop a framework which provides a solution for multi-agency information sharing. • meets national standards and protocols (information sharing, data protection and technical) • vendor neutral • enables implementation of local policy and change management

  5. National eGov Project, sponsored by the ODPM • £7.1m project, £6m ODPM funding, £1m+ Local Authority Contributions • 8 work strands. • Work led by Local Authorities with Newcastle University, Health, Education, Police, Technical and other partners • 18 month programme, ends 31st October 2004

  6. 8 FAME STRANDS Newcastle CC The disabled child Newcastle University Ciber & Liquid Logic Generic Framework Bradford & West Yorkshire Child protection system Newcastle University Learning & Evaluation Wirral, Surrey & Woking Single Assessment Process Shropshire – Integrated Mental Health Records Lewisham – ISA/ IRT Bromley - Housing and Benefits

  7. Housing Officer ASBAT Worker Teacher ? ? ? SENCO GP ? ? Pupil Referral Unit Connexions Worker ? ? ? ? CAMHs worker School Nurse ? ? ? Social Worker Doctor A&E ? ? Health Visitor Youth Offending Team Worker ? Educational Psychologist Voluntary Worker

  8. ASBAT Worker ? ? ? GP Connexions Worker ? ? ? CAMHs worker Pupil Referral Unit ? ? Social Worker Voluntary Worker Doctor A&E Youth Offending Team Worker ? Educational Psychologist Housing Officer Teacher SENCO School Nurse Health Visitor

  9. Education Social Services Connexions Health Other Housing YOT Police Consistent and effective Multi-Agency Information Sharing, in the main, currently doesn’t happen

  10. Education Social Services Connexions Health Information Hub Other Housing YOT Police

  11.    Information Hub  x x x ISA - Infrastructure Education Social Services Connexions Health Information Hub Other Housing YOT Police

  12. Single Assessment - Infrastructure Information Hub Education Social Services Connexions Health Information Hub Other Housing YOT Police

  13. Hub &Spokes

  14. IT is the catalyst for change but…

  15. IT < 10% ….it’s not just about IT > 90% People, Processes, Trust, Compulsion/Desire, Law & Practice, Cultures, Capacity Sustainability.

  16. 3 FAQs aboutFAME • What is FAME all about? • What did FAME produce? • Why should I be interested? 

  17. Business Requirements Business Requirements Business Requirements Generic Framework Business Requirements Business Requirements Business Requirements SOR SOR SOR SOR SOR SOR IT System IT System IT System IT System IT System ISP ISP ISP ISP ISP ISP Road Map & Case Study Road Map & Case Study Road Map & Case Study Road Map & Case Study Road Map & Case Study Road Map & Case Study Business Case Business Case Business Case Business Case Business Case FAME Products Newcastle Generic Framework Newcastle CC Disabled Child Bradford & WY Child Protection Wirral, Woking & Surrey SAP Shropshire Integrated Mental Health Bromley Integrated Housing & Benefit Lewisham ISA Business Requirements Inc. * Process Definition * “As Is” – “To Be” Requirements * Process Maps Technical Specification Of Requirements Inc. Full System documentation IT System Information Sharing Protocol Road Map & Case Study Inc Lessons learned Business Case & Implementation Plan

  18. High Level Scoping Statement & Business Case Legal Powers and Responsibilities Governance Information Sharing Infrastructure Identity Management Messaging Events & Transactions Sustainability Federation The Generic Framework

  19. 2 Readiness Assessment Tool 1 Guidance 3 HOW TO: Guide The Generic FrameworkToolkit

  20. 3 FAQs aboutFAME • What is FAME all about? • What did FAME produce? • Why should I be interested? 

  21. Generic Framework, ISA, Disabled Child, Child Protection    All FAME strands All FAME strands All FAME strands  Generic Framework, PIVOP, Disabled Child, Integrated Mental Health, HB  ISA, Child protection, Generic Framework  ISA, Generic Framework  Generic Framework  Generic Framework, ISA, HB Local / National Priority ObjectivesDependant on Multi-Agency Environments Priority Areas • Raising Standards in Schools • Improving Quality of Life • Promoting Healthier communities • Creating safer & stronger communities • Transforming our local environment • Meeting local transport needs more effectively • Promoting Economic vitality of localities CPA Efficiency - Gershon

  22. Benefits. Product take up Exemplar Products, ISA, SAP, CP, IMH, etc • Business Requirements • Specification of Requirements • Information Sharing Protocols • Road Maps and Case Studies • Business Case & Generic Framework Estimated total benefit/savings in accelerated and improved implementation. 40 authorities = >£10m, > £250k per authority

  23. ISA: Time/CapacityGross Benefits Time to identify agencies who know the child • Currently 30 mins to 2+ days • Does not happen or happens very infrequently • FAME system - 5 mins • Gross time saving/additional capacity = appx 150 mins or £65 per enquiry • LA with 6,000 enquiries pa = £400k pa • Nationally, just 1 enquiry for each of the 4m ‘vulnerable’ children = £260m pa

  24. SAP: Time/CapacityGross Benefits • Average time currently taken for 4 agencies to visit and carry out individual assessments with an older adult = 6 hours • Average time taken for 4 agencies/practitioners to carry out SAP common assessment = 3 hours • Gross time saving/additional capacity = appx. 180 mins or £78 per client • LA with 12,000 clients pa = >£900k pa • Nationally, based on 1.8m clients pa = £140mpa

  25. Other FAME Benefits • Preferential rates for prospective customers of ‘FAME’ software. • Benefits from Generic/Social Care system Adapters • Enhanced efficiency, effectiveness, communication, service delivery & quality of life for citizens

  26. FAME • FAME run by Local Authority Practitioners, Partner Agencies, Academics &, Technical Suppliers for Local Authority practitioners, Partner Agencies, etc ultimately citizens. • FAME does not claim to have found all the answers to multi-agency environments and acknowledges the work of other national projects and initiatives. • FAME does provide a Framework and a vision for developing and sustaining successful multi-agency environments. • FAME has developed products, from its real life pilots, for Local Authorities and Partner Agencies to help develop their multi-agency environments.

  27. Enjoy the workshops and sign up for the next phase of FAME - Thank You Website: http://www.fame-uk.org Email Mark.Baptist@Lewisham.gov.uk Morning Afternoon

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