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Business Administration & Management

This article discusses the essential steps and functions of controlling performance in business management. Key points include establishing standards or benchmarks, measuring performance against these standards, and taking corrective actions when performance does not meet expectations. Different types of standards such as quality, quantity, time, and cost are explored. The article emphasizes the importance of measuring results for improved outcomes, reinforcing the idea that “If you want results, measure. If you want better results, report the measurements.”

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Business Administration & Management

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  1. Business Administration & Management Mr. Bernstein The Controlling Function, pp 365-373 May 15, 2014

  2. Business Administration & ManagementMr. Bernstein Steps to Controlling Performance Establish standards or benchmarks Measure and compare performance to standards Take action when performance falls short

  3. Business Administration & ManagementMr. Bernstein Types of Standards or Benchmarks Quality Quantity Time Cost

  4. Business Administration & ManagementMr. Bernstein “If you want results, measure. …If you want better results, report the measurements”.

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