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A Travel Information Service for New York State

Transit Service Information Portal Project Webinar May 4, 2009. A Travel Information Service for New York State. New York State Department of Transportation. Vision for 511 NY.

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A Travel Information Service for New York State

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  1. Transit Service Information Portal Project Webinar May 4, 2009 A Travel Information Service for New York State New York State Department of Transportation

  2. Vision for 511 NY New York State’s 511 Travel Information System will provide useful, high quality, comprehensive, readily available and accessible travel information in a timely manner to its customers. • Customers include the traveling public, the commercial sector, and transportation system operators. • The Goal is to increase travel and transportation satisfaction through: • Increased mobility and reliability • Enhanced safety and security • Environmental sustainability • Economic competitiveness

  3. Objectives • Seek out and use the best information available • Unique regional databases in existence nationally • NITTEC Regional Architecture • TRANSCOM Regional Architecture • NYSDOT Transportation Management Centers (TMCs) • Work to ensure the integration of alltravelmodes • 511 system will provide consistent and up to date region-basedinformation • 511 will be “user friendly” and “seamless” • Coordination and harmonization of telephone, web offerings, and e-notifications • Regional interoperability • FHWA model deployment

  4. National Deployment Status • 511 is the number for getting travel info by phone • Designated by the FCC in 2000 for use by State DOTs • 35 States with partial or complete statewide coverage • 133+ million calls since inception • Canada deploying 511 service • Quebec, Nova Scotia, Yukon Territory, Ontario (coming soon) • In NY, 511 will be the “brand” for travel information • System vs. service deployment

  5. 511 NY Deployment Status • Phone system and web portal complete • E-notification services • TransAlert, MTA, Port Authority and NJ511 • 511 v. 1.0 available now available • 2008 ITS World Congress in NYC (Long Island, NYC and Hudson Valley calling regions) • Rest of the state online in 2009 • Testing CARS and WTA data fusion

  6. 511 NY Deployment Status IVR Phone System • Nuance Speech Recognition • Integrated Multi-Modal / Multi-Agency • Database Driven Fully Automated IVR-Menu Structure • Real-time Incident Reporting • Call transfer • Floodgate messages for ETO and special events • Customized ‘trees’ for each of nine calling regions Website • Traffic Conditions (Incidents, construction, traffic cameras, speed, weather) • Transit Conditions (Incidents, construction) • Statewide Multi-Agency Transit Trip Planner • Rideshare opportunities • Travel Links (CVO, Bicycling, Tourism)

  7. 511 Calling Regions

  8. Regional Content Benefits of Information Sharing: Input for content and enhancements Regional “Special Events” with transportation impacts Customized Modal Information Regional nuances and customizations Aliases, hot spots Extensive Multi-Modal Content Regionally Relevant Traffic Conditions Bridge and Border Crossing information Public Transportation Providers Paratransit, Ferries, Bus, Commuter Rail and Bus Amtrak Airports (and Airport Access) Rideshare Services Bicycle

  9. Regional Issues • Neighboring States & Provinces • Share lessons-learned • Build on existing relationships and forge new ones • Interoperability • Commonality of tools • Telephone menus / Terminology • Mapping symbols • Adherence to standards • Properly directing calls • Cell phone calls • Transferring / redirecting calls • Transfers to other 511 systems • Coordination of content and ease-of-use • Access to databases and information

  10. Home Pagewww.511NY.org

  11. 511 NY Traffic

  12. Special Events

  13. Active and Planned Construction Insert Construction Image Insert Construction Image

  14. Traffic Cameras

  15. Transit Incidents Via Regional Architecture

  16. Camera Images

  17. NOAA Weather Feeds

  18. 511 Transit Trip Planner

  19. Transit Trip Planner • Transit Itinerary Planning System • Statewide • AMTRAK pilot • 80 Fixed Route Carriers by Summer 2009

  20. Park & Ride Information

  21. Rideshare

  22. Planned 2009 Enhancements • ‘My 511’ phone service • Map and video based distribution of travel info to mobile devices • RSS and XML feeds • ISP Partnerships • Real time Bus AVL pilot • Travel Time • Statewide SmartNET deployment • Weather forecast service pilot for phone • Route-based • Improved promotion of state and regional ‘travel and tourism’ • Snowmobile Maps • GIS coded trail-head parking

  23. Planned Interactive Google Map Layers

  24. Questions and Answers 511 NY Project Contact Information: Todd Westhuis, P.E., Project Director NYSDOT Operations Division 518.485.0887 twesthuis@dot.state.ny.us Mary Harding, Outreach Coordinator NYSDOT Office of External Relations 518.457.2345 mharding@dot.state.ny.us www.511ny.org

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