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Presented by Navjit Brar California Polytechnic State University San Luis Obispo, CA

Enhanced Library Services: Mobile Computing at the Kennedy Library http://mobilecomputing.calpoly.edu. Presented by Navjit Brar California Polytechnic State University San Luis Obispo, CA nbrar@calpoly.edu. Library’s role in the 21 st century . Preserve Access to knowledge Print

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Presented by Navjit Brar California Polytechnic State University San Luis Obispo, CA

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  1. Enhanced Library Services:Mobile Computing at the Kennedy Libraryhttp://mobilecomputing.calpoly.edu Presented by Navjit Brar California Polytechnic State University San Luis Obispo, CA nbrar@calpoly.edu E-LIBRARIES 2002 - E104

  2. Library’s role in the 21st century • Preserve • Access to knowledge • Print • Electronic • Gate Count – down 35% • Circulation statistics – down 15% • Online database statistics – up 37% • Web site statistics – 7,000 to 864,000 to 1.2 million • Physical space usage • Less a collection of stacks & become a portal to information • Solitary scholar is disappearing E-LIBRARIES 2002 - E104

  3. Library’s role in the 21st century • Physical space usage • Quiet study space to group study • Collaborative learning environment • Social space • Informal settings for discussion • Informal settings for socializing • Access to electronic resources via data ports or wireless technology • With Food E-LIBRARIES 2002 - E104

  4. Library’s role in the 21st century • Factors affecting the layout of new academic libraries are: • Growing importance of electronics • Growing importance of digital libraries • Growing importance of digital collection • Shift from individual learning to individual-and-collaborative learning • Emerging role of libraries as campus centers and information commons • Less need to store print • Budget constraints to meet the users’ needs. E-LIBRARIES 2002 - E104

  5. Library’s role in the 21st century • Need to redefine the role of library • We no longer need to think in terms of space • We need to rethink what services we offer • We need to rethink how we will partner with other campus entities to meet the users’ needs. E-LIBRARIES 2002 - E104

  6. To enable all students, faculty, and staff to communicate to anyone, from any place, at anytime, through access to the full range of resources needed in the learning and teaching experience. CSU VISION E-LIBRARIES 2002 - E104

  7. ITS VISION Vision & Mission of Cal Poly ITS: To connect people, processes, and content through the effective use of reliable information, computing, and telecommunications technologies and consulting services in support of the University’s core mission to provide quality education in a “learn by doing” environment. E-LIBRARIES 2002 - E104

  8. LIBRARY THEME Reaching out: Building the Library’s Future By reaching out, the library wants to actively make a difference in furthering the Cal Poly mission, and become a campus center for teaching and learning. Advancing this theme means enhancing our current information systems and developing new services to bring information to our users at the time and point of need. E-LIBRARIES 2002 - E104

  9. Library of the 21st Century Digital Teaching Library STUDY/SMART ROOMS Wireless Accesible FULLTEXT DATABASES DATA STORAGE/ACCESS PRINT COLLECTION EJOURNALS, EBOOKS CAMPUS BACKBONE ERESOURCES SMART TEACHING CLASSROOM RESEARCH LABS DOCUMENT DELIVERY SVS LIBRARY’S SATELLITE/ ON DEMAND DIGITIZED SERVICES COMPUTER LABS COLLECTION STUDENT DEVELOPMENT CENTERFORACADEMIC FACILITY EXCELLENCE ELECTRONIC E-LIBRARIES 2002 - E104 RESERVES

  10. CSU Integrated Technology Strategy • Personal Productivity • Excellence in Learning & Teaching • Quality of Student Experience • Administrative Productivity and Quality Initiatives/Projects FULL Technology Prerequisites BASELINE CURRENT E-LIBRARIES 2002 - E104 CSU ITS/T11 Status and Direction 10/98 http://its.calstate.edu/systemwide_it_resources/its_report.pdf

  11. How to achieve the VISION Lead in Collections Excel in Service Collaborate in Teaching and Learning Foster Organizational Change Outcomes Initiatives/Projects Wireless Technology Digital Collections Initiatives Digital Teaching Library Millennium FULL Technology Prerequisites Access Training Support BASELINE CURRENT Network Hardware Software E-LIBRARIES 2002 - E104

  12. Mobile Computing • Collaborative projects among Library & ITS: • Establishment of PolyConnect Lab • Implementation of Extended library hours • Migration of text-based online catalog to web-based catalog • Upgrade of the network infrastructure including Internet2 • Institution of Open Access Ports to the Cal Poly network • Institution of Mobile Computing. E-LIBRARIES 2002 - E104

  13. Mobile Computing • Open Port Services • Began in 1998 • Provided an Ethernet network or Modem connection for internet access as well as e-mail, ftp capability, other network services • Laptop or notebook computer with Ethernet card or built-in modem with Macs running OS8 and PC’s at least Windows 95 • Users registered their computer once with ITS and then use it in open access buildings, library & University Union • Library had 68 & UU had 40 ports available • Circulation staff checked out the ports • Ended in 2002 after the full integration of Mobile computing services in the Library & UU. E-LIBRARIES 2002 - E104

  14. Mobile Computing • Began in Fall 2001 • Provided wireless access to students, faculty, and staff to the campus network using Radio Frequency technology to transmit data through the air without wired cabling • Not for high-bandwidth or high-security use • Based on physical space 150 ft range indoors, 300 ft range outdoors • Pilot provides notebook computers for checkout • Services provided include access to library resources, software access, and file & printing • 20 notebook computers, comprised of Dell PC’s running Windows 2000 and Mac Power-Books with OS9.1 equipped with Industry standards-based 802.11b wireless network interface cards, 10mbps, shared. E-LIBRARIES 2002 - E104

  15. Mobile Computing • Each machine was loaded with standard suite of software • Wireless access point base stations were purchased & installed to provide coverage for all areas of the library • 2 hours checkout from 8am to 11pm • Notebooks were configured to minimize the ability to download and/or installation of new software, reconfigure operating system components • Web site was developed to offer users diagnostic and trouble shooting procedures, and options for connecting to the network • Personal laptops that includes wireless network card which uses IEEE802.11b standard technology with direct sequence spread spectrum is allowed to access Mobile Computing Network • Services provided: • File and print services • Software access to all key server applications E-LIBRARIES 2002 - E104

  16. E-LIBRARIES 2002 - E104

  17. Mobile Computing • Data is collected: • With in house build tracking system • On use, unmet requests, availability due to equipment problems, faculty versus student use patterns, daily, weekly, and quarterly user patterns • User survey was administered to assess general user satisfaction and discover what users want to do with MC that they are unable to do satisfactorily and to identify inaccessible spaces within the library E-LIBRARIES 2002 - E104

  18. Mobile Computing Survey results • 98% student checkouts, only 2% faculty/staff • Only 4% of checkouts were overdue • College representation: 36% Engineering, Business 15%, Agriculture 15%, Liberal Arts 15%, Science & Math 14%, Architecture 6%. • Year in college: Senior 35%, Junior 32%, Sophomore 17%, Graduate 9%, Freshman 7%. • Type of usage: School work 73%, Personal 21%; Work 6%. • Kind of usage: Web research, E-mail, Student Info Systems, Course web sites, Word Processing, Personal surfing, Calendaring, Online classes, hacking. • Why interested in Wireless: Roaming, to use personal computer, labs are too full, need own software, location of ports inconvenient. • Ease of use: 80% found it easy to use, 18% were just okay with it, 2% found it difficult to use. • Staff: 100% found staff to be very courteous. E-LIBRARIES 2002 - E104

  19. Mobile Computing • Equipment condition: 99% reported in good condition. • Instructions: 80% found instructions to be helpful, some reported need of additional instructions in the software usage. • Library Resources used: Online Catalog, E-Reserves, & Online databases. • Brand of notebook: Dell, Apple, Toshiba, IBM, Sony, Gateway, Compaq, HP, Fujitsu, ProGen, ElitePC. • Brand of wireless card: Airport (Mac), Orinoco, Lucent, Cisco, dlink, 3Com, linksys, E-Link, Dell Truemobile, netgear. • During the course of this period, there were no stolen or damaged laptops or peripherals • Nearly 50% of users also owned their own laptop computer E-LIBRARIES 2002 - E104

  20. Mobile Computing Start-up costs • Equipment • PC/MAC Laptop (including below items) $1,600-2100 per unit Wireless card CD Rom drive (for PC) Spare battery • Insurance for computers ($500 deductible) $100/computer/year • Optional equipment, Storage Cart $2,000-2,500 • Operations • Checkout/Reservation program No cost (FoxPro database from MDS) • Maintenance • Reimage/testing of computers (monthly) 60 minutes/computer • Support (quarterly cost) • Student Assistant counter help $2,800 (40hrs./week @$7/hr.) • Staff technical support $600 (2hrs./week @$30/hr.) E-LIBRARIES 2002 - E104

  21. Mobile Computing • Wireless networks provide the infrastructure to support the actual key driver Mobile Computing • Users (Faculty/Students) looking for “untethered” access to computing resources • Comparative Environmental Scan Yahoo! Internet Life – • 100 Most Wired Colleges Report – 2001 http://www.yil.com/wiredcolleges/top100chart.pdf • Wireless access is now 5% of ranking weight in which Cal Poly scored a “D” in this category – However based on grading criteria Cal poly would now receive a “B” • Phase I • Kennedy Library • Phase II • University Union E-LIBRARIES 2002 - E104

  22. Mobile Computing Conclusions • Service Related • Convenient access to a network appears to be main driver for wireless access • Wireless support issues mirror wired support issues • Depending on the service Mobile Computing support could be complex and hard to manage • A campus “Airwaves” Policy is critical to performance and security • Technology Related • Wireless networks are currently less secure than wired networks • Wireless network speed is currently slower than wired networks • Wireless is currently a niche technology, primarily used for convenience E-LIBRARIES 2002 - E104

  23. Mobile Computing Future Plans • Migrate the Mobile Computing program from ITS to the Library • Offer it via Circulation desk • Use Online catalog Circulation module to capture statistics • Conduct surveys • Provide ergonomic seating • Acquire AIRPAC software from the Library Management Vendor that is a catalog interface designed for wireless devices (PDAs) to access. This will allow catalog search from anywhere; user can check call #, location, & availability as they move through the library stacks; users can check their record anywhere & anytime; allows automatic updating of handheld calendars and login from wireless device to server. • Evaluate such issues as: • Access • Responsible use • Security of information being transmitted • Bandwidth management E-LIBRARIES 2002 - E104

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