1 / 8

Modernising the DMU telephone systems

The DMU telephone modernization project aims to improve internal communication through the deployment of Microsoft Lync 2010, integrating SIP phone capabilities, and Exchange 2010 for voicemail services. The initiative will provide an interactive work environment, allowing staff to easily connect using familiar tools, including instant messaging and presence indicators. Training will be available online to ensure minimal disruption and maximum effectiveness. The project, impacting 2,500 staff, is designed to reduce costs, enhance accessibility, and promote a greener footprint through reduced travel.

catherine
Télécharger la présentation

Modernising the DMU telephone systems

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Modernising the DMU telephone systems 2012

  2. Deliverables • Microsoft Lync 2010 • SIP (Session Initiation Protocol) Phone capacity • Exchange 2010 – enables voicemail • Contact Centre – for Clearing • Training – on-line self-teach • Engagement & Communications – identify and confirm any accessibility issues (Rachel Barbrook)

  3. Business needs • Find and communicate with the right person • Create a more interactive work environment • Communicate using familiar tools • Make interaction ‘face-to-face’ • Integrate with existing Microsoft Office applications • Reduce existing Telephone exchange costs • Reduce energy and costs for travel to improve Green footprint • Simple to use requiring little training

  4. Lync is not a ‘spy on my desktop’ • Provides immediate, visual representation of availability to talk, meet and communicate • Webcams can only be used if you choose to • RAG Presence uses Outlook calendar or manually entered by you e.g. Do not Disturb or computer not in use. • Presence can be seen both up and down the hierarchy

  5. Changes • Phones/Headsets • USB connected to Desktop • PoE (Phone over Ethernet) connected through socket • Headsets optional • Desktop • Install Lync Client software (across the network) • Webcams • For those that require video conferencing capability

  6. Lync deployment • 2,500 staff across the campus – audit to understand where each person is and their likely usage FEBRUARY • Training preparation to use the Standard and Advanced features – Demo facility & Online Training material APRIL • Order of deployment – Commence ‘Push’ to desktops and connection of phones MAY • Deployment complete – OCTOBER • Non-Staff phone replacement – once Staff deployment completed

  7. Lync Features • It’s a phone! • Desktop provides the new Standard additional features: • Presence – who’s available to contact • Contacts and groups from the DMU online address book and your personal contact list • Instant Messaging for quick and simple communication • Plus familiar tools such as voicemail, call transfer & forwarding, Response (Hunt) groups.

  8. http://youtu.be/lX9r4Yl4Rt0

More Related