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89 Plus

89 Plus. User’s Guide. 89 Plus – basic steps. Go to www.899plus.it Login as “Supervisor” (ref slide 3) or the single 89x (ref slide 11) Set the bypass numbers for each carrier you want Set the welcome message Start the service. Login as “Supervisor”.

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89 Plus

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  1. 89 Plus User’s Guide Mktg servizi premium, web e portali novembre 2011

  2. 89 Plus – basic steps • Go to www.899plus.it • Login as “Supervisor” (ref slide 3) or the single 89x (ref slide 11) • Set the bypass numbers for each carrier you want • Set the welcome message • Start the service Mktg servizi premium, web e portali

  3. Login as “Supervisor” • In this way you’ll monitor all your 89x together. • Furthermore, you can assign to each of the 89x two passwords (pswd): • one to permit a Third Part (TP) to manage completely a specific 89x (“gestione”); • one only to permit a TP to read the statistical data (“consultazione”). • As “Supervisor” you can enter whenever you want in each 89x to modify every parameter, independently if you have assigned a TP the management of the 89x. Mktg servizi premiu, web e portali

  4. Login as “Supervisor” After you have requested this way to login, Amuser will communicate to you the userid and pswd to login as “Supervisor”. You can continue to login each 89x using the old pswd and userid. Mktg servizi premiu, web e portali

  5. Supervisor – home page After the login, you enter a page where all your 89x are displayed. For each 89x how many users are currently connected are displayed. Mktg servizi premiu, web e portali

  6. Supervisor – home page – Third Part management If you decide to assign the whole management of the specific 89x to a TP, you can set a pswd (Password di Gestione”). If you want that a TP may only read the statistical data, you can set another pswd (Password di Consultazione”). Mktg servizi premiu, web e portali

  7. Supervisor – home page – Third Part management Furthermore you can decide to allow the “Consultazione” profile to read or not the bypass numbers you have set. Remember to switch the “Registra la configurazione” button after every new setting. !! Mktg servizi premiu, web e portali

  8. Supervisor – home page – Third Part management The TP allowed to login, will do it as usual (ref slide 11), by entering as userid the entire 89x number and as pswd that one assigned by the “Supervisor”. As Supervisor you can login whenever you want by clicking the “Entra” button even if the TP has changed the assigned pswd (it’s his right). You’ll be aware of it because you read it in your “Supervisor” page. Mktg servizi premiu, web e portali

  9. Supervisor – home page – Third Part management In every case, as Supervisor, you can directly “enter” in the specific 89x by clicking on the “Entra” button. Remember only to define the “Password di Gestione”. Mktg servizi premiu, web e portali

  10. Supervisor – Home Page – Third Part (TP) managementresumptive Table Here it is for the management of each 89x displayed in the Supervisor Home Page the actions related to the pswd settings. Mktg servizi premiu, web e portali

  11. Supervisor – Current Active Users NEW By clicking the “Utenti Attivi” button it is possible to monitor how many users are connected in each 89x currently employed. By clicking the “Utenti Attivi” button together with the “ctrl” keyboard button, it is possible to monitor all the 89x numbers (currently employed or not). Mktg servizi premiu, web e portali

  12. Login the single 89x To login, please digit as user id the 899 number itself (899020291). As password now digit “pluto”. The first time with your own 899 you’ll have to digit the password you have decided signing the Contract. Mktg servizi premium, web e portali

  13. Login: the Home page After the login, you will have the “home page” where are shown for each Carrier the bypass numbers previously set. To set the new parameters, you have to click the voice “parametri” in the menu bar. Mktg servizi premium, web e portali

  14. Parameters page – timetable management NEW It is possible to set “start” and “stop” time intervals for each day of the week, by checking “Gestione manuale degli orari”. In case of an incoming call when the “service is closed” a Text to Speech message will be heard. A default generic message is set that can be changed. Mktg servizi premium, web e portali

  15. Parameters page – timetable management NEW It is also possible to set the “sempre aperto” option if no special setting is required. Mktg servizi premium, web e portali

  16. Parameters page – Bypass numbers Outside Italy, you cannot use this option. Set it always in: 02020202 For each of the 5 Italian Carriers (4 mobile and 1 fixed line) you can set 4 bypass numbers in priority order. That is: if the first number doesn’t answer due busy line, answer lack or malfunction, the system switches to the second number and so on. Remember first of all to set the carrier and the german prefix (0049) before the number. After all remember to switch the “Esegui” button. Mktg servizi premium, web e portali

  17. Parameters page – Automatic hanging up The automatic hanging up stops the call when the maximum time allowed has been reached for each OLO before Telecom Italia bills a chargeback. By default this performance is set “on”. In case of change a blinking alarm will appear. Time is automatically set in function of the 89x and the OLO. Mktg servizi premium, web e portali

  18. Parameters page – Tax Delay For 89x with pay per minute, this tax delay is set = 0 because pay time starts at the call answering. Mktg servizi premium, web e portali

  19. Parameters page–89Plus tone After having set this option, if you answer, you will hear a tone indicating that the incoming call is effectively passing through the Plus platform. Mktg servizi premium, web e portali

  20. Parameters page– Calling Identification Number Hiding With this option set, the operator (if a display is available in his working station ) will not able to see the caller line identifier (CLI). DO NOT SET THEM !!! Mktg servizi premium, web e portali

  21. Parameters page– Welcome Message (obligatory) Abroad, you can insert the Welcome Message in two different ways: 1: “FONIA INVIATA” You can deliver a pre-registered message by selecting the “Fonie” button in the menu bar. This message has to speech: 1) the service name, 2) its exact cost either for fixed line or for each mobile carrier, VAT included, 3) the majority age allowed to use it, 4) the request to wait for 5 seconds as acceptance and 5 seconds of “silence”. The pre-registered message requirements are: Wave PCM, 8000 Hz, 16 bits, Mono. This message will be online after 3 labour days. To use it, after it has been put online, you have to click this check button. Mktg servizi premium, web e portali

  22. Parameters page– Welcome Message (obligatory) Abroad, you can insert the Welcome Message in two different ways: 2: “FONIA IN TTS” This is the quickest way to insert a welcome message, maybe waiting in the meantime the pre-registered message to be put online. It is simply requested to digit in the appropriate text box only the presentation part of the service (eg. Benvenuto al servizio di informazione <name>). Automatically it will be translated in a high quality synthesized speech. All the following informations (costs etc…) are spoken automatically and you don’t have to provide them. Remember to click the appropriate check box. Mktg servizi premium, web e portali

  23. Parameters page – Service Status Abroad you can set the service in two status: Disattivo (out of use) The caller will hear a standard message of “service at the moment out of use”; unless you didn’t have pre-registered an appropriate message (ref § Fonie). Verso risponditore (in use) Clicking this check box, the bypass towards the destinations you set is available. DO NOT SET IT !!! Mktg servizi premium, web e portali

  24. Parameters page Remember!!! Each time you make a change in the system configuration you MUST click the “ESEGUI” button to make it available !!! Mktg servizi premium, web e portali

  25. The message page: Fonie Outside Italy you can deliver via consolle only two kinds of messages: La Fonia di Presentazione previously described. (slide 21-22). La Fonia di Servizio Disattivo, previuosly described (slide 23). To register them you have to respect the requirements described below each box. Both messages will be available after 3 days. Mktg servizi premium, web e portali

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