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Draft Framework for Local Digital Services

Draft Framework for Local Digital Services. SOCITM WM 27 th Feb 2013 Tonino Ciuffini, LCIO Council. Revised session on Digital Strategy. Apologies from GDS Government Digital Service Doing excellent work on Central Govt going Digital – GOV.UK

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Draft Framework for Local Digital Services

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  1. Draft Framework for Local Digital Services SOCITM WM 27th Feb 2013 Tonino Ciuffini, LCIO Council

  2. Revised session on Digital Strategy • Apologies from GDS Government Digital Service • Doing excellent work on Central Govt going Digital – GOV.UK • Recently published Government Digital Strategy • Tom Loosemore presented @ last LCIO Council • SOCITM Involvement in Local Public Services Role in this arena

  3. GDS Work & Strategy key messages • Gov.UK saved £50m about 10% of size of previous • GD Strategy is short,14 actions at the heart of it • Not an IT project, about business transformation • Users at the heart of everything - don't design at Workshops, decide areas, involve users and staff • Digital Leaders Board and Advisors Board – not IT • Digital standards to be published shortly –should be helpful to Local Public Services • GDS not looking at Local Public Services yet

  4. GDS Work & Strategy (cont.) • Based on capacity to continually improve rather than targets, continuous improvement and rapid redevelopment rather than large developments • Understand failure demand. Why end up at call centre because of web failure • Key must be iterative, never finished, constantly integrating • GDS state need significant Internal Capacity • Tom 're mobile devices - if service not available for mobile not going live, also do not develop app use web'

  5. A Framework for a Local Digital Strategy • SOCITM/LCIO work – assist Local Public Services in this arena • Early Draft Copy circulated comments back by 4th March 2013 • Will be launched at Spring Conference • Advice for Local Public Services working with LGA LocalGov Digital • Importance of Digital Services in current financial climate – can maintain services • E-Government with an audience waiting!

  6. Comments Please • Today, or via Michelle.johnson@bracknell-forest.gov.uk

  7. TC Comments welcome feedback • Need Digital version • Needs a greater emphasis on Mobile • SOCITM and LocalGov positioned to not only give this advice as a frameworks for Local Public Services to use but also to publicise evidence from Better Connected on:- • Successful models/processes with evidence of benefits, especially customer focussed • Successful services/assets that could be shared • At future stage present the potential tools to help deliver the Agenda • Do this to try and avoid 300 council reviewing similar processes 300 times and producing 250 best practice solution

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