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1. Ameritech Centrex Office Administrator Presentation Click here to continue Click anywhere on the slide to continue

2. Agenda • What does Centrex do? • What is Centrex? • Why did we choose Centrex? • Centrex line types • Using Centrex Click anywhere on the slide to continue

3. What does Centrex do? • Manages incoming and outgoing calls • Makes phones more powerful • Connects office phones in a seamless network Click anywhere on the slide to continue

4. What is Centrex? • Centrex = Central Office Exchange Service Click anywhere on the slide to continue

5. Why did we choose Centrex? • Outsources telecom responsibilities • Offers a solution that will never become obsolete • Provides automatic battery backup during power failure • Eliminates need to purchase an expensive premise-based telecommunications system. Click anywhere on the slide to continue

6. Centrex line types • Basic Centrex • Electronic Key Line Centrex • ISDN Centrex Click anywhere on the slide to continue

7. Basic Centrex • Simple applications (e.g., call holding, call forwarding, call transfer) • Dialing into the Internet or other networks Click anywhere on the slide to continue

8. Electronic Key Line Centrex In addition to the Basic Centrex functionality: • Display functions, such as caller ID and calling reason • One-touch access to Centrex features • Secondary numbers • Multiple number appearances Click anywhere on the slide to continue

9. ISDN Centrex • In addition to the Electronic Key Line Centrex functionality, ISDN Centrex can support: • Integrated computer and telephone applications • Videoconferencing • High-speed data transfer (up to 128 Kbps) Click anywhere on the slide to continue

10. Using Centrex:Popular Basic Centrex features • Direct Outward Dialing • Intercom Calling • Call hold • Consultation hold • Call forwarding-variable • Call transfer deluxe • Three-way conference calling • Call pickup • Speed calling–short • Voicemail Click anywhere on the slide to continue

11. Direct Outward Dialing • Direct Outward Dialing lets you place calls to telephone phone numbers outside of your Centrex system. Click anywhere on the slide to continue

12. Intercom calling • Intercom calling lets you dial another Centrex extension without going through an operator or attendant. Click anywhere on the slide to continue

13. Call hold • Call hold lets you put a call on hold so you can either pick up another call or complete a task. Click anywhere on the slide to continue

14. Consultation hold • Consultation hold lets you call a third party while the call is on hold. Click anywhere on the slide to continue

15. Call Forwarding-Variable • Call forwarding-variable routes your incoming calls to a different telephone number inside or outside the Centrex system. Click anywhere on the slide to continue

16. Call transfer–deluxe • Call transfer–deluxe allows you to hold and transfer incoming calls to other phones within your Centrex system and outside the system. Click anywhere on the slide to continue

17. Three-way conference call • Three-way conference call lets you join two parties on the same call. Click anywhere on the slide to continue

18. Call pickup • Call pickup allows you to answer an incoming call at a different Centrex extension. Click anywhere on the slide to continue

19. Speed calling–short • Speed calling–short allows you to pre-program phone numbers for quick access to the numbers you call the most. Click anywhere on the slide to continue

20. Ameritech voicemail service • Ameritech voicemail service lets you send, retrieve, edit, archive and erase messages, as well as forward copies of messages to others within the same Centrex system. Click anywhere on the slide to continue

21. Want more information? • Ameritech Customer Support Site • www.ameritech.com/centrexsupport Click anywhere on the slide to continue