1 / 6

The Long-Term Care Ombudsman Program

The Long-Term Care Ombudsman Program. Educating , Empowering, Advocating Mark C. Miller State Ombudsman. Ombudsman Program Mission. To serve as an advocate and resource for older persons living in long-term care facilities. The Ombudsman Program.

cboucher
Télécharger la présentation

The Long-Term Care Ombudsman Program

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. The Long-Term Care Ombudsman Program Educating , Empowering, Advocating Mark C. Miller State Ombudsman

  2. Ombudsman Program Mission To serve as an advocate and resource for older persons living in long-term care facilities

  3. The Ombudsman Program • Authority under the Federal Older Americans Act • Office of the State LTC Ombudsman in every state • Access to all LTC facilities without interference • Access to residents and records (HIPAA exempt) • Part of the Elder Rights System under Title VII • Responsibilities of a Long-Term Care Ombudsman • Investigate & Resolve Complaints • Educate consumers/providers on residents’ rights • Advocate for quality care in LTC facilities • Promote development of resident/family councils NYSLTCOP 2010

  4. Ombudsman Program Primary Activities • Education and consumer empowerment • Individual advocacy • Systems advocacy NYSLTCOP 2010

  5. Fast Facts about NYS Nationally: • 3rd in the number of LTC beds with 162,239 • 2nd in the number of local LTCOPs with 40 • 4th highest complaint resolution rate (83%) State: • 23 local programs operated by AAAs, 17 by NFPs • $2.99 million in program expenditures NYSLTCOP 2010

  6. The New York Ombudsman Program • Structure • State- NYS Ombudsman, 4 Assistant State Ombudsmen, Legal Counsel • Local – 40 Program Coordinators and 1,000 Certified Volunteer Ombudsman • One program operated under the Office of the State Long Term Care Ombudsman • How to Contact the Ombudsman Program • www.ombudsman.ny.gov • NYSOFA Help-line 1-800-342-9871 NYSLTCOP 2010

More Related