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Office Of Ombudsman for Long-Term Care

Office Of Ombudsman for Long-Term Care. Enhancing the quality of life and the quality of care for adults receiving long-term care. 1978 Congress establishes LTC ombudsman under Title III-B of the Older Americans Act. 1989 LTC Ombudsman program expands to consumers of home care services.

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Office Of Ombudsman for Long-Term Care

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  1. Office Of Ombudsman for Long-Term Care Enhancing the quality of life and the quality of care for adults receiving long-term care

  2. 1978Congress establishes LTC ombudsman under Title III-Bof the Older Americans Act

  3. 1989LTC Ombudsmanprogram expands to consumers of home care services

  4. Confidentiality • Identity of client & related data • Identity of complainant & related data

  5. Not Mandated Reporters • Whoa! Seriously?? • Why?? • “Sylvia, here comes Ethel, that volunteer from the Ombudsman Program. You can tell her anything and she can’t tell anyone”

  6. Who Contacts the Ombudsman? • Family/Friends • Consumers • Provider/Staff • Social Service Staff & Others • Unknown/unwilling to identify

  7. Examples of complaints • Sexual abuse • Sexual identity • Care issues • Family issues • Visits • Involuntary discharges • Not knowing rights of appeal and other information

  8. Policies needed for prevention of sexual violence • Person – centered planning (Albert Lea) • How to interview • Triggers for people with dementia • Accessible, safe entry points for • Immigrants • People with disabilities • Specific cultural communities • People who are GLBT

  9. Policies continued • Data collection • Mandated Training • Review of what goes wrong • Dissect the incidents • Physical spaces • Privacy issues • Generational issues

  10. “Never doubt for a moment that a small, committed, group of citizens can change the world.Indeed- it is the only thing that ever has.” Margaret Mead

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