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LISTENING TO LEARN

LISTENING TO LEARN. S7-602-14. Listening To Learn. Role Play. Listening is…. An essential part of communication Not taught in school A skill that can be learned. Why is Listening a Key Skill of Leadership?. Listening is a primary means for connecting with other people.

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LISTENING TO LEARN

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  1. LISTENING TO LEARN S7-602-14

  2. Listening To Learn

  3. Role Play

  4. Listening is… • An essential part of communication • Not taught in school • A skill that can be learned

  5. Why is Listening a Key Skill of Leadership? Listening is a primary means for connecting with other people

  6. “Seek first to understand, then to be understood.” —Stephen Covey

  7. Effective Listening

  8. Active Listening… • Reflects back • Rephrases and confirms • Is nonjudgmental • Strives to hear

  9. Empathetic Listening… • Is a sincere attempt to understand • Pays attention to more than just words • Puts the listener in the speaker’s place • Imagines the speaker’s viewpoint • Understands the speaker’s feelings

  10. Effective Listening Exercise

  11. Keys to Effective Listening Awareness Adjustments

  12. Role Play:Listening in Adversarial Situations

  13. Discussion: Listening inAdversarial Situations • Speakers respond to how others listen to them. • Create a productive framework. • Cast conversation in a positive light.

  14. Listeners should always strive to create a positive present as opposed to a negative past.

  15. Giving and Receiving Feedback

  16. Tips on Giving Feedback • Be helpful • Find out if the recipient open to feedback. • Deal only with behavior that can be changed. • Deal with specifics, not generalities. • Describe behavior; do not evaluate it. • Describe the impact on you. • Use an “I” statement to accept responsibility for your own perceptions and emotions. • Check for understanding.

  17. You can give caring feedback without a good technique,but the slickest technique in the world will not hide a lack of caring.

  18. Tips on Receiving Feedback • Seek out feedback. • Listen carefully. • Listen actively. • Listen empathetically. • Monitor your emotions.

  19. Consider feedback to be a gift. For: You It truly is one.

  20. Summary Effective listening… • Is a learned skill • Plays a vital role in relationships and problem solving • Is active and empathetic • Can turn a negative situation into a positive one • Is key to giving and receiving feedback

  21. Ticket Begin to Write Your Ticket Now! Your Ticket Write Up Is Due During the Second Weekend October 5, 2014

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