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Listening to Learn

Listening to Learn. NE-II-130. Become aware of how we listen Explore good listening as a communication skill Practice the skills of active and empathetic listening Examine the relationship between listening skills and the receiving and giving of feedback. Learning Objectives .

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Listening to Learn

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  1. Listening to Learn NE-II-130

  2. Become aware of how we listen Explore good listening as a communication skill Practice the skills of active and empathetic listening Examine the relationship between listening skills and the receiving and giving of feedback Learning Objectives NE-II-130

  3. Listening is a primary means for connecting with other people. Listening provides the means to make decisions and solve problems. Not all people are good at conveying their thoughts Why is Listening a Key Skill of Leadership? NE-II-130

  4. “Seek first to understandthen be understood”Stephen Covey Stephen R. Covey is chairman and founder of Covey Leadership Center. He is author of “The Seven Habits of Highly Effective People”, with over 12 million copies sold in 32 languages. Known internationally as an author, lecturer, teacher and leadership mentor. Trained thousands of leaders in business, industry, education and government in the principles of management and leadership development. NE-II-130

  5. Active Listening Reflects back Rephrases No value judgments Strives to hear the message Looks for the main thought or idea Two Parts of Effective Listening NE-II-130

  6. Two Parts of Effective Listening • Active Listening • Empathetic Listening • Sincere attempt to understand • Pay attention to body language, tone of voice, emotional sense • Imagine things from the speaker’s point of view NE-II-130

  7. Effective Listening Active and Empathetic NE-II-130

  8. Monitoring our Listening Level How do you respond – • when you are hearing something you don’t want to hear? • When a speaker is angry? • When you are tired or hungry? • A key to effective listening is being aware of our current situation, energy level and interest. • If we are upset, it may affect how we listen • Being drowsy will impact our attention span • What if you are chilly, hot, or late for another appointment? NE-II-130

  9. Monitoring our Listening Level • What are some things you can do to help you adjust to better grasp the message of a speaker? • Focus more on what is being said • call time out to put on sweater, get something to eat, take care of something • distracting, or let your emotions cool down. • Then you can get back together under conditions more conductive to good listening. • Can we control every listening situation? • Often we are in situations that make communication difficult. NE-II-130

  10. Good Listening Skills • Are powerful tools for: • calming adversarial situations • finding solutions to problems. NE-II-130

  11. Listeners should always strive to create a positive present as opposed to a negative past. NE-II-130

  12. Ask questions to build rapport Use open-ended questions Who? Why? How? Listen to their message Be aware of your body language Be aware of their body language Giving and Receiving Feedback NE-II-130

  13. Be helpful. Is recipient open to feedback? Deal only with changeable behaviors. Deal with specifics, not generalities. Describe the behavior; DO NOT evaluate it. Describe the impact to you. Accept your responsibility. Check understanding Tips on Giving Feedback NE-II-130

  14. Tips on Giving Feedback You can give caring feedback without a good technique, but the slickest technique in the world will not hide a lack of caring. NE-II-130

  15. Seek out feedback. Listen carefully. Listen actively. Listen empathetically. Try not to become angry or defensive. Tips on Receiving Feedback NE-II-130

  16. Try not to become angry or defensive. Remember You are not a “bad” person People still like and respect you Retain perspective and context Do not discount feedback based upon the source Tips on Receiving Feedback NE-II-130

  17. Consider feedback to be a gift. It truly is. Tips on Receiving Feedback NE-II-130

  18. Effective Listening is a skill that each of us can learn and can constantly improve upon. Listening plays a vital role in forming relationships, developing teams, and finding solutions. The best listening is both active and empathetic. Listening can be a tool in turning a negative situation into a positive one. Listening well is an important part of both receiving and giving feedback. Summary NE-II-130

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