User Group Meeting

1. User Group Meeting Republic of Serbia Stephan Kraft Senior Account Director Republic of Serbia 26/11/2009

2. Team & regional coverage AT_CEE Do you find the error in the slide? Michael Formann, Vienna Regional Head for AT_CEE Direct: AT, HU, CZ, SK and securities business for whole region Stephan Kraft, Vienna Albania, Bosnia, Bulgaria, Croatia, Macedonia, Montenegro, Romania, Serbia, Slovenia Silvana Micheli, Zürich (Commercial Assistant) Silvana.micheli@swift.com Ilona Pouna, Stockholm Poland, Ukraine, Estonia, Latvia, Lithuania Judit Baracs, Vienna Payments Market Infrastructures for whole region AT_CEE Direct: RZB group

3. Team & regional coverage AT_CEE Michael Formann, Vienna Regional Head for AT_CEE Direct: AT, HU, CZ, SK and securities business for whole region Stephan Kraft, Vienna Albania, Bosnia, Bulgaria, Croatia, Macedonia, Montenegro, Romania, Serbia, Slovenia Silvana Micheli, Zürich (Commercial Assistant) Silvana.micheli@swift.com Ilona Pouna, Stockholm Poland, Ukraine, Estonia, Latvia, Lithuania Judit Baracs, Vienna Payments Market Infrastructures for whole region AT_CEE Direct: RZB group

4. The Region : Eastern Europe Bosnia-Herzegovina 31 Live Users Albania 17 Live Users SWIFT 9,057 Live Users Romania 45 Live Users Bulgaria 33 Live Users Croatia 38 Live Users Macedonia 18 Live Users Slovenia 26 Live Users Republic of Montenegro 12 Live Users Republic .of Serbia 37 Live Users Eastern Europe : 257 Live Users http://3dflags.com/world/index.html

5. Eastern Europe : TrafficShare Source : FIN_per Sales Area

6. Eastern Europe : Traffic Growth Sub heading if required Growth Source : FIN_per Sales Area

7. Messages by market Serbia Eastern Europe Source : FIN_per Sales Area

8. SWIFT News

9. Financial context Average daily number of FIN messages (mln) Total SWIFT, all markets November 2009 = average over the period 1 Nov till 18 Nov

10. Financial context Year-to-date financial results • Market conditions weigh on business and operational performance • YTD operating revenue below budget • Lower FIN traffic • Shortfall in interfaces sales • Sibos revenues • YTD operating profit above target despite revenue shortfall • Significant benefits from cost restructuring programme • YTD profit before tax at 11 MEUR after one-time cost of Lean

11. Financial context FIN Average Daily volumesActual growth October 2009 YTD vs October 2008 YTD > 0% < -10% -10%..0%

12. SWIFT2015 SWIFT2015 Input Community consultation Market trends Technology evolutions SWIFT perspective

13. SWIFT2015 Cost efficiency Marketplace Mobile Interoperability Customer Domestic networks Information sharing Cloud computing Emerging markets Internet Automation SWIFT2015 Real-time Innovation Reach Shared platform Insurance Security and reliability Integration Partnerships Software as a Service Reporting Liquidity Regulation Risk Governance

14. SWIFT2015 Community consultation - Principles • Ensure all segments of the community are heard • Briefcustomerprior to consultation • Record all our consultations • Provide feedback to customer to show how their information has been used

15. Questionaire Thanks for your input!

16. MT202 COV

17. Ordering Customer’s bank Beneficiary Customer’s bank Ordering Customer Beneficiary Customer 910/950 UNKNOWN PARTIES IN THE COVER PAYMENT 202 103 Clearing & Settlement Sender’s Correspondent Receiver's Correspondent A cover payment

18. MT202 Cover Standards documentation available via SWIFT User Handbook Standards Release Guide (SRG) 2009 Payments Market Practice Guideline available via www.pmpg.info Enter PMPG -> Documents -> Guidelines for use of the MT202 COV Note: The PMPG document also includes a FAQ section.

19. MT202 COV (extract SWIFT SRG 2009)

20. MT202 COV (extract SWIFT SRG 2009)

21. MT202 COV (extract SWIFT SRG 2009)

22. MT 202 COV – to use or not to use? • Sender: • As of the 21st of November the MT202 COV is the proper message to send when covering for an underlying consumer credit transfer • SWIFT can not police the use of MT202 COV • Receiver: • General Use Message • If sent to you, you must able to process it

23. Responsibilities (1) General: • Appropriate information should be included in payment messages (not omit, delete or alter information) Originators bank: • Complete information • Due diligence of originator (e.g monitoring against regular patterns of an account activity)

24. Responsibilities (2) Cover Intermediary banks: • Monitoring to ensure originator and beneficiary fields are not left blank (and take appropriate measures like SAR report) • Document decisions taken • Screen against lists of names (could be outsourced to Originator, but the FI is still fully responsible) • Monitoring of the correspondent relationship Beneficiaries bank: • Identify the benificiary (according to customer due diligence)

25. Transparency of Originator – Field 50a • In order to be FATF – compliant on Ordering Customer transparency you need: • Account Number (or if not available: Unique identifier) • Name and Adress • If Adress is not available: • Date and Place of birth • Customer Identification Number • National Identity number • In the European Union: • IBAN and name is sufficient • Network rules change (e.g mandatory country code in option F)

26. SWIFT Business Intelligence Solutions

27. SWIFT Business Intelligence You would like to know: • What is the amount of FIN messages sent / received – grouped by message type, counterparty, country and other key attributes? • What is the market share of your institution compared with your country / world-wide? • What are the main components of your overall SWIFT costs? How could you minimize it? • Who are most important business partners? • How are new services and strategies evolving?

28. Watch Portfolio

29. SWIFT Watch Analyzer • Just global license • Most of international groups already have one • Can be re-used: • Only need named end user (starting from 30 EUR / month)

30. SWIFTWatch Reports • Monthly Reports • 9 different Reports available • FIN traffic distribution by market • Your market share in your country • Top 200 counterparties BIC11 • FIN traffic distribution by region & top 10 counterparties • FIN traffic costs • Consolidated cost of ownership year-to-date • BIC8 billing amounts year-to-date • Monthly invoice overview • Trade Finance Report • Between 25 – 80 EUR per report / month

31. Corporate Access via SWIFT

32. VAN Internet Typical corporate-to-bank messaging landscape Today’s situation Corporate Accounts payable host to host X leased line Accounts receivable e-banking Y Treasury Other e-banking Z PSTN “fax-banking”

33. SWIFTNet SWIFT: A secure, standardised global single window to the financial industry LENZATLL Accounts payable Middleware Accounts receivable Treasury Other

34. 1998 Treasury Counterparty 2007SCORE 2001MA-CUG Bank A Corporate A Bank B Corporate B Bank C • Each bank sets up its own environment – Corporates can join several MA-CUGs • No usage restrictions • Access to all banks on SWIFT • Message usage limited to treasury deal confirmations • Each bank joins the SWIFT administered CUG - Corporates access all banks in SCORE • Limited usage restrictions Corporate access to SWIFTAn evolution

35. # registered corporate entities Geographical split Corporates on SWIFTWhere do we stand today? 402 Asia Pacific 11% 282 Americas 20% 181 69% 108 55 EMEA

36. Alliance News

37. SWIFTNet and Alliance Interface release 6.3Where do we stand today?

38. SWIFTNet 6.3Messaging release

39. Alliance Access 6.3 Summary

40. SWIFTNet Browser GUI harmonisationCurrent Messenger 6.0 (2008) Alliance Access/ Entry Alliance Gateway/ Starter Set Workstation Access/Entry Admin Alliance Messenger RMA MT message entry MT message entry https MX message entry WebStation Browse Gateway Admin PKI Admin Service GUI

41. SWIFTNet Browser GUI harmonisationIntroduction of Web Platform 6.3 (2009) Alliance Access/ Entry Alliance Gateway/ Starter Set Workstation Alliance Web Platform Access/Entry Admin FileAct Consultation FileAct Consultation RMA RMA MT message entry MT message entry https MX message entry WebStation Browse Browse Gateway Admin Gateway Admin PKI Admin Service GUI

42. SWIFTNet Browser GUI harmonisationAll functions on the Web Platform 7.0 (2010) Alliance Web Platform Alliance Access/ Entry Alliance Gateway/ Starter Set Workstation Access/Entry Admin Access/Entry Admin FileAct Consultation FileAct Consultation RMA RMA MT message entry MT message entry https MX message entry WebStation Browse Browse Gateway Admin Gateway Admin PKI Admin PKI Admin Service GUI

43. Alliance Messenger Benefits: • Better user experience: Easily accessible Graphical User Interface via a Web Browser (Internet Explorer) for Message input • Less effort needed for installation and version upgrades: Avoid spending a lot of time installing on each workstation => central installation / upgrade is all what is necessary • New functionality: amongst others full support of MX messages => get familiar with new SWIFT solution like Exceptions and Investigations, SWIFTNet Funds,…) 

44. Alliance Messenger PROMOTION (2) • Commercial conditions: • Discount of 10% for 2 new SAM licenses                       Price: 3.960 EUR, Discount granted:  440 EUR • Discount of 30% for 5 new SAM licenses                       Price 7.700 EUR, Discount granted: 3.300 EUR • Discount of 50% for 10 or more new SAM licenses         Price: 8.950 EUR, Discount granted: 8.950 EUR • Duration: valid from now on till end of 2009

45. SWIFTNet and Alliance Interface release 7.0Planning

46. SWIFTNet 7.0Messaging features overview (1/3) SWIFTNet Messaging Evolution

47. SWIFTNet 7.0Messaging features overview (2/3) SWIFTNet Messaging Evolution

48. SWIFTNet 7.0Messaging features overview (3/3) SWIFTNet Messaging Evolution

49. Alliance Access 7.0

50. Access 7.0 Main Evolution Streamline GUI Evolution Automation Support Remote Disaster Resiliency Candidate features for 7.0