MB2-718 Questions Answers Dumps

1. Certificationexam Microsoft MB2-718 Microsoft Dynamics 365 for Customer Service

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4. Certificationexam Questions NO 1, What are the states a knowledge base article can be in? A. Active, Approved, Draft, Inactive, or Scheduled B. Active or Inactive C. Approved, Archived, Discarded, Draft, Expired, or Scheduled D. Approved, Cancelled, Draft, Expired, On Hold, or Scheduled Correct Answer: A www.certificationexam.us/category/microsoft-dumps-pdf/microsoft-mb2-718-dumps/

5. Certificationexam Questions NO 2, Which of the following records can you convert into a case? A. task B. queue C. lead D. opportunity Correct Answer: A www.certificationexam.us/category/microsoft-dumps-pdf/microsoft-mb2-718-dumps/

6. Certificationexam Questions NO 3, Under which two circumstances will a routing rule be applied to a case without user intervention? Each correct answer presents a complete solution. A. A case is created as the result of a record creation rule. B. A case was created before the routing rule was activated. C. A case is created by using a convert to case action. D. A case is created manually. Correct Answer: BD www.certificationexam.us/category/microsoft-dumps-pdf/microsoft-mb2-718-dumps/

7. Certificationexam Questions NO 4, You install Microsoft Dynamics 365. Which three knowledge base article templates are available? Each correct answer presents a complete solution. A. Solution to a Problem B. Standard KB Article C. Case Escalation D. Coverage Dates E. Procedure Correct Answer: BDE www.certificationexam.us/category/microsoft-dumps-pdf/microsoft-mb2-718-dumps/

8. Certificationexam Questions NO 5, You have a Microsoft Dynamics 365 environment that has no customization*. You are working in the interactive service hub with a single-stream dashboard for cases. Which option can you use to filter cases? A. Business process stage B. Title C. Product D. Category Correct Answer: A www.certificationexam.us/category/microsoft-dumps-pdf/microsoft-mb2-718-dumps/

9. Certificationexam Questions NO 6, You are attempting to resolve a case. For which situation will the system display a prompt before reaching the Case Resolution window? A. The case has a service-level agreement (SLA) that was not met. B. The case has an open activity. C. The customer will exceed their entitlement allotment. D. The case has an open parent case. Correct Answer: B www.certificationexam.us/category/microsoft-dumps-pdf/microsoft-mb2-718-dumps/

10. Certificationexam Questions NO 7, You use the interactive service hub to manage cases. Users report that they have difficulty finding a specific knowledge base article when they initiate a search from within a case. You need to ensure that search returns relevant results. What are two possible ways to achieve the goal? Each correct answer presents a complete solution. A. Relate the article to one or more categories. B. Relate the article to a more relevant subject. C. Update the article description. D. Add additional keywords. Correct Answer: AC www.certificationexam.us/category/microsoft-dumps-pdf/microsoft-mb2-718-dumps/

11. Certificationexam Questions NO 8, Which two of the following are valid routing rule actions? Each correct answer presents part of the solution. A. Cancel Case B. Send Email C. Assign to User/Team D. Route to Queue Correct Answer: BC www.certificationexam.us/category/microsoft-dumps-pdf/microsoft-mb2-718-dumps/

12. Certificationexam Questions NO 9, You have a Microsoft Dynamics 365 environment. You implement Field Service. You need to check the work order instructions in the Field Service mobile app. Which tab on the work order contains instructions? A. Incidents B. Other C. Info D. Booking Correct Answer: A www.certificationexam.us/category/microsoft-dumps-pdf/microsoft-mb2-718-dumps/

13. Certificationexam Questions NO 10, You need to change the warehouse location for product inventory. What should you do? A. Create a new Product Relationship record. B. Create a new Warehouse record. C. Create a new Inventory Transfer record. D. Create a new Inventory Adjustment record. Correct Answer: D www.certificationexam.us/category/microsoft-dumps-pdf/microsoft-mb2-718-dumps/

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