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2013 Conference and AGM

2013 Conference and AGM. Sunday, June 9 – Tuesday, June 11, 2013. You’re Invited. Dear Friends:

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2013 Conference and AGM

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  1. 2013 Conference and AGM Sunday, June 9 – Tuesday, June 11, 2013

  2. You’re Invited.... Dear Friends: We invite you to join us in our nation’s capital for the 2013 Annual Conference and General Meeting. We hope that as many delegates as possible will be accompanied by their spouses or partners since we have arranged a fun and picturesque canal cruise, friendly hospitality, and great local cuisine. This is your official information and registration package for three days of fun filled learning and meetings. Please complete the attached registration form and return it along with your fee by Friday, May 3, 2013. Cancellations will be permitted up to 5:00 PM EDT on May 9th. Unfortunately, after that date we will not be able to provide a refund of the fee; however substitutions are welcome. The Board and staff of Credit Counselling Canada and Credit Counselling Society are all looking forward to seeing and entertaining you in June. Be sure to register early! Looking forward to having you join us, Scott Hannah Pat White President & CEO Executive Director Credit Counselling Society Credit Counselling Canada Thank You to our Sponsors!

  3. Event Overview

  4. Program at a Glance

  5. Conference Hotel Information The group rate of $169.00 plus taxes per night for single or double occupancy will be available until May 9, 2013. Delegates are responsible for booking their own accommodations by calling - The Lord Elgin Hotel at 1-800-267-4298 and reference the Credit Counselling Canada reservation block. Check it out at www.lordelginhotel.ca The Lord Elgin is a landmark downtown Ottawa hotel ideally located directly across from Confederation Park and the National Arts Centre. Just steps away from the Rideau Canal, Ottawa Convention Centre, Parliament Buildings and the Ottawa Rideau Centre it will allow you to experience all that the Capital has to offer.

  6. Adventure! Rideau Canal Boat Cruise Join us for an afternoon cruise along the historic Rideau Canal as it winds through the heart of Ottawa. The Canal is both a UNESCO World Heritage Site and a National Historic Site of Canada. Opened in 1832 it is the oldest continuously operated canal in North America. You will enjoy the scenic parkways, cycling paths and gardens that flank the waterway plus the passing boat enthusiasts. Dinner at The Blue Cactus Bar and Grill A short walk from the dock will take us to the famous ByWard Market, one of Canada’s oldest and largest public markets. In 1826 Colonel By, the legendary builder of the Rideau Canal, laid out a four block extra wide street plan for the market. It continues to offer something for everyone. The Blue Cactus Bar and Grill is one of ByWard Market’s unique restaurants offering a blend of modern uptown atmosphere and contemporary cuisine.

  7. Camaraderie and Collaboration Awards Dinner at The Lord Elgin Hotel Join us in the impressive Lady Elgin dining room for a reception and dinner and the perfect opportunity to network with fellow CCC delegates. We will also recognize the hard work of our award winners. Members Meeting We have included time in the agenda for our committees to share their activities with the CCC membership. Annual General Meeting This annual meeting is an opportunity for CCC to gather its members together and to report on events, undertakings and accomplishments of the past year. It is also a time to formally receive committee reports, elect new board members and to transact items of business which are legally required of us as an association.

  8. Learning Opportunities • Investing in Human Capital presented by Gary Gzik, corporate trainer, management consultant, motivational speaker and CEO of BizXcel Inc. • Young Consumers’ Financial Socialization: Reflections and Datapresented by Marie J. Lachance, Professor, Consumer Sciences, UniversitéLaval. • Outcome Evaluation: An overview and an example presented by Maria Vranas, Financial Literacy Program Officer and Nicole Ufoegbune, Research Assistant with the Financial Consumer Agency of Canada (FCAC). • What on the Hill is Going On? presented by Hon. Joe Jordan, P.C., a second generation Member of Parliament, who served from 1997 to 2004. He is a former Parliamentary Secretary to the Prime Minister and former Parliamentary Secretary to the President of the Treasury Board. • Mandatory Counselling Evaluationpresented by Ginette Trahan, Director General, Outreach Services, Office of the Superintendent of Bankruptcy (OSB). • Networking and learning from others Catch up and collaborate with colleagues during the social activities, breaks, dinners and in the hospitality suite.

  9. Presentations Investing in Human Capital Open your eyes. The rules we have used to succeed in the past have changed. People are feeling beat up and yet still asked to commit and give more. All that aside, organizations still need to thrive. What if the solution is rooted in investing in people to bring out the competitive advantage of the organization? Competitive advantage has shifted over the years and it is through building the resilience of individuals and the ability to leverage skills and knowledge with others in a team environment where organizations truly learn to excel. The solutions aren’t difficult, if you are prepared to view from a new perspective. What on the Hill is Going On? This session will examine a structured approach to government relations processes and basic strategies. The ability to see through a “political lens” will help participants more comprehensively frame the public policy landscape. Come with your questions for this interactive session.

  10. Presentations Young Consumers’ Financial Socialization: Reflections and Data Consumer education includes personal finance education which is a crucial life skill in our society. Consumer socialization begins very early in life, earlier than many people think. However, studies show that young people have a rather low level of consumer competence particularly in personal finances. Nevertheless, parents, peers, media, formal education and some practices seem to affect different dimensions of the competence. For instance, parents are identified as the most important consumer and personal finance socialization agent and affect mostly the attitude dimension. Formal financial education appears to positively influence the level of knowledge in personal finance. This presentation will describe a portrait of the young consumers with regard to dimensions of credit and debt, consumer and financial competence and education. The role of parents and educators will be emphasized and young peoples’ perceptions of the interesting sources of consumer education will be discussed. Outcome Evaluation: An overview and an example Outcome evaluation is a vital component in today’s world for not-for-profit organizations.  It’s not sufficient any longer to include just the number of clients served and their satisfaction with the service.  Outcomes in particular assist funders in understanding the value to the consumer who receives services.  In credit counselling, we can better understand this value through analysis of specific program results.  Outcome evaluation is a complex undertaking but one that is essential not only for funders but for the improvement of programs and services.    This session will provide the basic components of program evaluation and an introduction to FCAC’s analysis of outcome evaluation methodologies and how they chose their model.  In addition, the session will delve into the Agency’s 2012-2013 pilot assessment to test their chosen outcome evaluation methodology.  Phase 1 of the pilot project was completed March 31,2013 and involved the delivery of Financial Basics workshops throughout Canada to over 1000 participants.   FCAC staff will share resulting outcomes of the workshops delivered in Phase I, including CCC members’ experiences, and outline Phase II activities and milestones.  Mandatory Counselling Evaluation Results and Direction – Office of the Superintendent of Bankruptcy (OSB) In 2012 the Office of the Superintendent of Bankruptcy (OSB) undertook a comprehensive review of the mandatory counselling which falls under the Bankruptcy and Insolvency Act. The Industry Canada Audit and Evaluation Branch carried out an evaluation study, including individual interviews and surveys to capture stakeholders’ perceptions about the process. Ginette Trahan will provide an overview of the findings and highlights of the OSB action plan further to the evaluation report.

  11. Travel and Additional Information Flights Both Air Canada www.aircanada.com and West Jet www.westjet.com provide service to Ottawa. Additional Information Please direct all inquiries regarding event details, registration and payment to the CCC office : c/o Wendy McGregor at wmcgregor@creditcounsellingcanada.ca, by phone at 1-905-945-8989 or by mail to 21 Cheval Drive, Grimsby, ON L3M 4P3. Other Resources www.ottawatourism.ca

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