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17/1/2012

Mega Trend 3: Intelligent Tech & the Future of Work. Prasanto K Roy (pkr@pkr.in ) CyberMedia with Deep Kalra MakeMyTrip. 17/1/2012. MEGA TRENDS 2020: ‘Shaping India’s Future’. 1. Intelligent Tech. 17/1/2012. MEGA TRENDS 2020: ‘Shaping India’s Future’. 2. Data Entry.

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17/1/2012

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  1. Mega Trend 3: Intelligent Tech& the Future of Work Prasanto K Roy (pkr@pkr.in) CyberMedia with Deep Kalra MakeMyTrip 17/1/2012 MEGA TRENDS 2020: ‘Shaping India’s Future’ 1

  2. Intelligent Tech 17/1/2012 MEGA TRENDS 2020: ‘Shaping India’s Future’ 2

  3. Data Entry • Explosive growth (more jobs!) • UID, ECI, Census board • Banks, credit cards, retail • Admissions, Exams, Passport, I-T • Tech overtakes growth •  jobs decline.

  4. IT & BPO Telecallers Human IVR voice recognition Auto multi-system updates Self-service portals Software Automated coding and testing.

  5. The Model “Which occupations get offshored ?” Mithas & Whitaker, 2007 Onsite Offshore Automated

  6. The Intervention

  7. The Opportunity Can’t beat ’em? Join ’em! Automation tech Voice recognition Self-service portals Education and reskilling Maintenance.

  8. The Opportunity MEGA TRENDS 2020: ‘Shaping India’s Future’

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