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BUSINESS ENGLISH

BUSINESS ENGLISH. TELEPHONE CALLS. Practice words and word phrases Fulfil exercises Listen to phone calls Discuss phone rules Learn to leave and take messages Practice in dialogues. Before you start . When you answer the phone at home, do you say: a – hello? B – your name?

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BUSINESS ENGLISH

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  1. BUSINESS ENGLISH TELEPHONE CALLS

  2. Practice words and word phrases • Fulfil exercises • Listen to phone calls • Discuss phone rules • Learn to leave and take messages • Practice in dialogues

  3. Before you start • When you answer the phone at home, do you say: a – hello? B – your name? c – the phone number? D – smth else? 2. How do you people answer the phone at work? • How do say these phone numbers in English? a – 07791842287 b - 00331045469011 4. Say your own phone number in English.

  4. exercises • This is Surikov calling • Trying to connect you • Could you put me through to Mr.Sokolov • The line is engaged • Mr.Jones is on the other line • Sorry to have kept you waiting • Mr.Ivanov is out (is not in) at the moment • Hold on a moment please • I will call back later

  5. exercise • There is no reply at this number • What extension ,please • (May I have) extension 32,please • You have got the wrong number • Sorry to have troubled/bothered you • Are you there? • We were cut off • I can not get through • Go ahead, please

  6. What would you saу in reply to these remarks? • This is Mr. Slow speaking. I would like tomake anappointment with Mr. Gorelov. • . . . • I am afraid I will be tied up tomorrow. Could you suggest an alternative date? • . . . • There is smth. I would like to talk to you about. When can we meet? • . . .

  7. In what situations would you say the following? • Sorry, we cannot fit you up today. • Let me consult my schedule. • Could you give me an alternative date? • I am afraid Mr. Petrov will not be able to keep an appointment.

  8. Phone rules to be remembered • Be prompt in answering the phone • Avoid being misunderstood-pronounce words and numbers distinctly • When answering, give the firm’s name immediately, and then your own name • If the person wanted is not in, offer to take a message for him • Check the accuracy of names and numbers received over the phone • Be brief, courteous and businesslike

  9. The Telephone Alphabet • A- Andrew N- Nelly • B- Benjamin O- Oliver • C- Charlie P- Peter • D- David Q- Queenie • E- Edward R- Robert • F- Frederick S- Sugar • G- George T- Tommy • H- Harry U- Uncle • I- Isaac V- Victory • J- Jack W- William • K- King X- Xmas • L- Lucy Y- Yellow • M- Mary Z- Zebra

  10. Making the call: 3, 4, 7, 10, 12. Answering the call 1, 2, 5, 6, 8, 9, 11. The person

  11. Message for: T.Czeska Caller’s name: A.Lee Number(s): 0121 3348798 Message: need to speak to him urgently Message for: Jo Stein Caller’s name: Paul Danielsson Number(s): 0046 856786769 mobile 07990202022 Message: to call him back as soon as possible MESSAGES

  12. THANK YOU FOR YOUR ATTENTION

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