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Management Support Software

Explore various types of management support software and decision support systems (DSS) used by managers to make informed business decisions. Learn about project management software, Gantt charts, PERT charts, and artificial intelligence (AI) technology, enhancing decision-making capabilities. Evaluate MSS options based on purpose, modification requirements, compatibility, cost, and expected usefulness.

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Management Support Software

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  1. Management Support Software

  2. Management Support • Management Support Software: types of software used to assist managers in making business decisions

  3. Computer Support for Business Decisions • Project Management Software • Gantt charts • PERT charts • Decision Support Software • DSS • GDSS • EIS & ESS • Artificial Intelligence (AI) Technology • ES • Neural Networks

  4. Types of Support Needed

  5. Decision Support Systems (DSS) • DSS: software that assists users with unstructured or semi-structured decisions. • Model: a representation of some business activity or system that allows change to be tested on the model instead of on the actual system.

  6. Excel (Spreadsheet) • What-if analysis: capability of changing data in one location to see its effect on related data • Goal seeking: capability of finding the solution when one sets a goal and allows one data to change

  7. Comparison of DSS and AI Artificial Intelligence DSS Expert Systems Neural Networks GDSS EIS • DSS models help decision makers manipulate existing data. • AI models attempt to evaluate data by mimicking human thinking and reasoning skills.

  8. Artificial Intelligence • Artificial intelligence (AI) is concerned with: • studying the thought processes of humans • representing those processes via machines • A theory of how the human mind works

  9. To Evaluate MSS Options, Consider ... • Purpose • Modification requirements (software, staffing ...) • Compatibility with existing software/hardware • Cost (time, money) • Expected length of usefulness

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