Management Support • Management Support Software: types of software used to assist managers in making business decisions
Computer Support for Business Decisions • Project Management Software • Gantt charts • PERT charts • Decision Support Software • DSS • GDSS • EIS & ESS • Artificial Intelligence (AI) Technology • ES • Neural Networks
Decision Support Systems (DSS) • DSS: software that assists users with unstructured or semi-structured decisions. • Model: a representation of some business activity or system that allows change to be tested on the model instead of on the actual system.
Excel (Spreadsheet) • What-if analysis: capability of changing data in one location to see its effect on related data • Goal seeking: capability of finding the solution when one sets a goal and allows one data to change
Comparison of DSS and AI Artificial Intelligence DSS Expert Systems Neural Networks GDSS EIS • DSS models help decision makers manipulate existing data. • AI models attempt to evaluate data by mimicking human thinking and reasoning skills.
Artificial Intelligence • Artificial intelligence (AI) is concerned with: • studying the thought processes of humans • representing those processes via machines • A theory of how the human mind works
To Evaluate MSS Options, Consider ... • Purpose • Modification requirements (software, staffing ...) • Compatibility with existing software/hardware • Cost (time, money) • Expected length of usefulness