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e-government

e-government. Poznan, June 22nd, 2006. Víctor Prieto. Main Goal of e-Government domain. Domain definition :

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e-government

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  1. e-government Poznan, June 22nd, 2006 Víctor Prieto

  2. Main Goal of e-Government domain • Domain definition: • e-government concerns the transformation of internal and external business processes around the customer, based upon service delivery opportunities offered by new communication technologies. • e-government aims to enable government organisations to provide greater efficiency and effectiveness as well as fairness and equality Main goal: The indicators in this area aim to establish to what extend e-government is working within the regions

  3. Regions involved 2004 2005

  4. Methodology procedures Two field works = more consistent indicators • Level of analysis: municipality, defined as a political and administrative local area/unit, generally composed of a clearly defined territory below a province, region, state or other major national subdivision, that has its own democratically elected representative leadership for local self-government. • Data collection method: on-line questionnaire sent by mail, written questionnaire sent by postal service or filled face to face and also by phone contact. • Confidence level: 95% Confidence interval: +/-5% • Reference date for data collection: • First fieldwork: September 2004 • Second fieldwork: September 2005

  5. Sources Methodological sources: ”ICT Usage in the Public sector” from the Northern Council of Ministries; REGIONAL-IST project; SIBIS (project in the “Information Society Program" of the European Commission), e-Europe Comparable sources

  6. Indicators

  7. The process DIFFICULTIES WITH DATA COLLECTION Concept Definitions: Municipality: different ways of interpretation despite of having an initial definition. Different regional or local distribution of administration authorities Intranet: some interviewed people did not have a clear idea of the meaning of Intranet, confusion with LAN PIAP: we had to clarify that PIAP did not mean the number of PCs in a public centre but the number of public internet access points as a physical place in a municipality Administrative functions: no agreement to include some functions such as childcare or police department workers functions Page views: some interviewed people did not have a clear idea of the difference between visits to the website and page views in the website Interactive services: we need to specify type of interactive services Data availability: Financial data: different ways of doing the books between and within the regions Website visits: not always available

  8. The process DIFFICULTIES WITH COMPARISON BETWEEN REGIONS Municipality size Administrative Organization Sample error

  9. e-government results

  10. Key Area: On-line and Interactive Services Interactive services Transactional level via web has made progress in interactive services for most of the regions, although final results are still low. Services measured have been ‘public libraries’, ‘public procurement’, ‘building permission’, ‘childcare’ and ‘sport facilities’, being the first one the most widespread. Apart from Internet, regions use mobile technology and mainly call centres to provide these services. The usage of digital TV is still irrelevant, except for Yorkshire. Consultations with citizens via web Municipalities of all regions, in general, have not thought out very much the concept Important variations between regions Source: Understand 2004 and 2005

  11. Key Area: Monitoring Services Usage Monitoring access to citizen services It is not a popular task in the municipalities yet, none of the regions rise above 30% (except UK regions) . Monitoring through channels High figures in UK regions Source: Understand 2004 and 2005

  12. Key Area: Organizational and Human Resources ICT employees Average of employees dedicated to ICT support doesn’t exceed 3% in none of the regions • Digital Signature • Variations in the penetration of Digital Signature: • Good figures for Valencia, Apulia and Emilia Romagna PC usage by employees Good levels of computer usage by employees, most of all by those with administrative functions Source: Understand 2004 and 2005

  13. Key Area: ICT Training ICT Training At least 30% of the municipalities offer ICT training in every region, but none of them exceed the same percentage when we talk about employees that have received this training e-learning Bearing in mind ICT training indicators, e-learning is quite used in those municipalities that provide training but… … there’s been a standstill or decreasing for e-learning in all regions, except for Wales and Yorkshire that show a high usage Source: Understand 2004 and 2005

  14. Key Area: ICT Systems Open Source Growing usage of open source software Administrative Systems Classic Electronic Filing is the main electronic system used by regions Joined up services Source: Understand 2004 and 2005

  15. Key Area: ICT Policies Strategies Strong awareness for ICT and e-government strategies for UK regions with results near 100% For the rest of regions figures don’t go over 25%, although there has been some improvement from last year Public Internet Access Points High percentage of municipalities with PIAPs in Valencia, Emilia-Romagna, Yorkshire and Wales Growth of PIAPs with broadband connection Source: Understand 2004 and 2005

  16. Key Area: Internet and Broadband Connection Internet Connection Almost 100% (or 100%) of Municipalities have Internet Connection in all regions Type of broadband connection DSL most accepted broadband technology in all regions Source: Understand 2004 and 2005

  17. Key Area: Barriers for ICT Usage ICT expenditure and lack of qualified staff are the main barriers in all regions except for Wales and Yorkshire, that indicate the lack of integration between applications, followed by the ICT expenditure, as the most important problem Source: Understand 2004 and 2005

  18. CONCLUSIONS • … from results • Good level of infrastructures as overall in the regions as well as security facilities and software • Need to improve in ICT training, e-learning, ICT strategy and integration of applications • Interactive services still not widespread, although there is a clear perception of their importance for the future • Expenditure, lack of ICT qualified staff and lack of integration between applications are considered the main barriers for ICT usage • … from benchmarking • Need to establish a common methodology valid for the different regions frameworks: • Municipality size • Administrative organization • Need to obtain an economic, social and political framework of every region to produce benchmarking on equitable basis • Need to expose understandably terms and concepts, assuring respondents have understood it.

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