1 / 78

E-Government

E-Government. What is it? Scott County Website as Example. Introductions Definitions E-Government Survey E-Gov Tour Scott County. E-mail Intranet Internet Conclusions Questions & Answers. E-Government Presentation. Introductions.

hanh
Télécharger la présentation

E-Government

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. E-Government What is it? Scott County Website as Example

  2. Introductions Definitions E-Government Survey E-Gov Tour Scott County E-mail Intranet Internet Conclusions Questions & Answers E-Government Presentation

  3. Introductions • Mitch TollerudWebmasterScott County Courthouse416 W. Fourth StreetDavenport, Iowa 52801(563) 328-3251mtollerud@scottcountyiowa.comhttp://www.scottcountyiowa.com

  4. Web-Enabling Government • Transforming traditional government operations to integrated, Internet-based environments for improved public sector accessibility, efficiency, and customer service • Has become a primary objective for organizations across all levels of government. • Source: http://www.e-gov.com/events/2003/we_gov/

  5. E-Government • E-Government refers to the use by government agencies of information technologies (such as Wide Area Networks, the Internet, and mobile computing) that have the ability to transform relations with citizens, businesses, and other arms of government. • http://www1.worldbank.org/publicsector/egov/definition.htm

  6. These technologies can serve a variety of different ends: better delivery of government services to citizens, improved interactions with business and industry, citizen empowerment through access to information, or more efficient government management. The resulting benefits can be less corruption, increased transparency, greater convenience, revenue growth, and/or cost reductions.

  7. Analogous to e-commerce, which allows businesses to transact with each other more efficiently (B2B) and brings public closer to businesses (B2P), e-government aims to make the interaction between government and the public (G2P), government and business enterprises (G2B), and inter-agency relationships (G2G) more friendly, convenient, transparent, and inexpensive.

  8. E-Commerce has evolved already through four stages: 1) publishing, 2) interactivity, 3) completing transactions, and 4) delivery. To date, most e-government activity has centered on publishing.

  9. Solution Process Opportunity Revolution E-Mail Intranet Internet Databases Networks A combination of the above What is E-Government?

  10. Why E-Government? • Improve internal processes • Eliminate redundancies • Enhance Customer Service • Do more with existing resources

  11. E-Government Strategy • Your definition of e-government • A vision, concept, and plans for e-government • Specific goals and objectives that can be measured • Identification of policies necessary to support e-gov • A methodology for determining organizational readiness • A process for identifying and prioritizing e-government initiatives • A business model to sustain e-government initiatives.

  12. Funding Plan • Self-fund initiatives on a pay-as-you-go basis • Bond or other financing • charge transaction fees • Partner with third party providers • You can combine these options in a variety of fashions. • While advertising on and commercial use of the government web portal offer opportunities for revenue generation, these practices invite a host of legal issues for government to consider.

  13. E-Government Survey • Spring of 2002 • Responded • 3,700 municipalities • 423 counties • http://www.icma.org

  14. Does your local government have a website?

  15. If “No”, do you plan to create a website in the next year?

  16. If “Yes”, which department has overall responsibility for the day-to-day management of your local government’s website?

  17. Does your local government have a separate information technology department that is responsible for all information technology needs, including e-government?

  18. Has your local government conducted a citizen survey to determine what online services residents and businesses want?

  19. Online payment of taxes available?

  20. Forms that can be downloaded for manual completion offered?

  21. Online communication with individual elected and appointed officials offered?

  22. Barriers to E-government • Lack of technology/web staff 65.7% • Lack of financial resources 57.1% • Lack of technology/web expertise 46.7% • Difficulty justifying return on investment 36.8% • Issues regarding security 41.7% • Issues regarding privacy 32.7% • Need to upgrade technology 29.8% • … • Staff resistance to change 15.8%

  23. How has E-government changed your local government? • Has increased citizen contact with elected and appointed officials 47.5% • Has increased demands on staff 46.4% • Has changed the role of staff 36.9% • Business processes are more efficient 21.0% • … • Has reduced administrative costs 8.9% • Has reduced the number of staff 1.3%

  24. 60.2% of respondents indicated they develop e-government services in-house by local government staff. • 45.8% developed together by consultants and local government staff • 16.6% outsourced to Application Service Providers • 18.2% purchase programs from IT vendors and integrated into their databases

  25. Providing Services

  26. Policy or Procedure

  27. Does your local government have an intranet, accessible only to local employees?

  28. GIS

  29. How do you use the intranet?

  30. Funding • 96.5% of respondents indicated they fund e-government efforts by general revenues • 6.8% use federal or state grants • 3.7% use transaction fees from services provided • 2.6% from municipal bond financing • 0.3% from risk-sharing (a private firm provides the application and receives a percent of the revenue) • 3.3% from other sources

  31. Examples of E-Government • Scott County Website

  32. Scott County Website • Launched 1999 • Currently average over 1,000 users a day (12,000 hits/day) • Website Committee • Webmaster hired July, 2001

  33. E-mail and E-Government • An underestimated element of E-government, E-mail is the best tool to quickly and cheaply deliver news and information to the masses

More Related