E-government Audrey L. Hall Library Consultant The State Library of Ohio
E-government • What is E-government ? • Federal, State, Local examples • Digital divide • Effect on and role of Public Libraries
What is E-government? short for electronic government also known as e-gov digital government online government transformational government
from the World Bank • use by government agencies of information technologies that have the ability to transform relations • with citizens • with businesses • with other arms of government
from the World Bank • The resulting benefits can be: • less corruption • increased transparency • greater convenience • revenue growth
from the United Nations The utilization of the Internet and the world-wide-web for delivering government information and services to the citizens.’ (United Nations, 2006; AOEMA, 2005)
from Portland, Oregon The process by which the City delivers information and services electronically. It allows citizens and businesses easy access to government information and streamlined business processes.
from National IT and Telecom Agency Digital administration. A description of digital and modern procedures applied in public administration, focusing on the needs of citizens and businesses.
from Wikipedia • digital interaction between • government and citizens • government and businesses • government agencies This digital interaction consists of governance, information and communication technology
from OECDOrganization for Economic Co-operation and Development focuses on the use of new information and communication technologies by governments as applied to the full range of government functions. In particular, the networking potential offered by the Internet and related technologies has the potential to transform the structures and operation of government.
from Digital Ohio E-government has the potential to quicken, expand and upgrade service delivery, increase constituent participation, improve management
Government Customers G2C – government to citizens G2V – government to visitors G2B – government to business G2E – government to employees G2G – government to government
Government to Citizens • Communication link between a government and private individuals or residents • Consumer publications • Income tax forms/filing • Application for Medicare/Medicaid/Social Security • Renew automobile license plates • Register to vote
Government to visitors • Tourism promotion • Event calendar • Reservations at parks • Activities available at parks – camping, boating, lodge, hiking, biking • Information for people relocating • Schools, tax rates, cost of living
Government to business • Ohio Business Gateway at Dept. of Development • online filing and payment system with state agencies and municipalities • 1st Stop Business Connection • Create a business information kit
Government to employees Job postings Benefits enrollment Self service payroll information Travel reimbursement Work rules online Notifications
Government to government Fund transfers Shared services STAR Ohio (State Treasury Asset Reserve) government subdivisions—from municipalities to school districts—invest funds in a highly rated public investment pool.
Customer Centered Service access any time, any where, any place • Multiple service delivery methods • Traditional service centers • U.S. mail • Telephone • Internet • Email • i phones • i pads • Social media • Facebook • Twitter • Blogs
E-gov expectations • Secure transactions • Personal data protected • Timely transactions • Confidential transactions • Authenticated & official documents • Accurate & reliable
Eliminates in-person problems Scheduling difficulty Lost work time Traffic Parking Weather Waiting in lines
But things do happen! There are security breaches You cannot locate the form/publication you need Your question is not in their FAQ You just want to ask a real person but the only contact is an email form Phone trees – does anyone like them?
Federal Government Examples • www.usa.gov one portal • A-Z index of all departments & agencies • Government Printing Office • FDSys Federal Digital System • Doing business with GPO
State Government Examples • www.usa.gov for links to all states • www.ohio.gov for Ohio • Links for agencies – top banner • Dept. of Job and Family Services • Ohio Here to Help • Workforce Development
County Government Examples • www.ccao.org County Commissioners’ Association of Ohio • Online services vary by county. • Cuyahoga County • Under contact information • Forms
Local Government Examples • www.usa.gov for local government • American Hometowns • Municipal websites indexed by county • Ottawa Municipal Website • E-file village income taxes
Digital Divide • Application/form online options • Fill out and submit online • Fill out and print – take to agency or mail • Usually when a payment must accompany • Instructions on how to obtain • Phone number to request • Address to request by mail
Expectation of E-government More accessible and seamless Open and transparent Empower more aware public Connection between public, legislators and agencies Improve efficiency Cost savings for government 47
Public Libraries Reality – E-government is an unfunded mandate for public libraries Government services, resources, information more digital Agencies rely on residents to access services online Decrease in funding – increase in demand
Libraries Connect Communities: Public Library Funding & Technology Access Study 2009-2010 - Key Study Results & Findings