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Supporting Cultural Change Through Technology

Supporting Cultural Change Through Technology . Session Number 273. Our hope…. The reality…. Inspired by an unsettling number of project derailments and outright failures.

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Supporting Cultural Change Through Technology

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  1. Supporting Cultural Change Through Technology Session Number 273

  2. Our hope…

  3. The reality… Inspired by an unsettling number of project derailments and outright failures. Motivated by a need to ensure a major implementation for a major property insurer was conducted with as little drama as possible. Designed to ensure organizations consider all areas impacted by an implementation.

  4. What if…? You were understaffed? Your infrastructure crashed? Your project manager left for a competitor? Your implementation project failed?

  5. A big decision… Did you match your business requirements to the vendor’s capabilities? Did you evaluate the product through a scripted demonstration? Did you have the opportunity to “play” with the product in advance of purchasing it? Does the vendor’s implementation strategy resonate? Did you speak to a few customers to understand the challenges they faced? Does the vendor’s culture and values complement your own? Did you ask all the right questions and get all the right answers?

  6. A comprehensive look… Impacted processes Adequate facilities for co-located and remote staff Supporting technologies Staff skills, availability, motivation and incentives Project success indicators Project structure and operations

  7. Personnel Bandwidth Skills Incentives Enthusiasm

  8. Processes Impacts Buy-in Benefits

  9. Technology Infrastructure Supporting applications Interfaces and dependencies

  10. Metrics Definitions Visibility Triggers and responses

  11. Governance Program plan Decision framework Organization Ancillary products and services (procurement) Artillery (tools) Deployment strategy Post-implementation support Monitoring and evaluation

  12. Environment Facilities Location Culture Morale

  13. Other areas Think Plan Study Act!

  14. Summary An ounce of prevention…

  15. Questions? Rob Berg Director, Insurance Technology Group Perr&Knight 561.300.6836 rberg@perrknight.com

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