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Round Table

Round Table. The Survey Says… Groups of 6-8 At least 1 buyer / group Feb 8, 2007. Who, what, when, how… to survey. Who… all your business travelers What… vendor services, agency & end provider (airline, hotel, rental/ground trans.) When… real-time, all the time Through OBT

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Round Table

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  1. Round Table The Survey Says… Groups of 6-8 At least 1 buyer / group Feb 8, 2007 Presentation_title_v1 Legal information here

  2. Who, what, when, how… to survey • Who… all your business travelers • What… vendor services, agency & end provider (airline, hotel, rental/ground trans.) • When… real-time, all the time • Through OBT • Electronic e-mail, at end of trip • Reward travelers for survey completion • Other ideas… Presentation_title_v1 Legal information here

  3. What to do with the data??? • Share results – good & bad with your vendors • Reward good behavior • Establish action plans to correct problems Presentation_title_v1 Legal information here

  4. Establish a plan for Change • Putting your vendor on warning • Send out RFP… include incumbent • Set date and stick to it! • Advise vendors / new & current of effective date • Advise your travelers of the plan and rational Presentation_title_v1 Legal information here

  5. Stay tuned…. Implementing Change • Afternoon session… • Panel of Experts on Change Management Presentation_title_v1 Legal information here

  6. Feature Program Implementing Change… Panel of Experts Feb 8, 2007 Presentation_title_v1 Legal information here

  7. Implementing Change • Vendor’s Perspective • How do we make the change happen quickly • Communication Strategies • Ramp-up time (1 to 3 months???) • Reporting on the value of the change • Gaining “Full” Compliance • Future Opportunities Presentation_title_v1 Legal information here

  8. Agency Perspective • Kevin Hamilton – Passageways Travel • Implementation Steps & Time • Staffing / Training etc. • Loading Corporation’s Travel Policy • Contracts – Air/Car/Hotel etc. • On-Line Booking Tool - implementation • Other thoughts… Presentation_title_v1 Legal information here

  9. Airline Expectations • Ramp-up time • Tracking Market Share shift • Reporting to both Corporation & TMC • Service expectations • Driving compliance Presentation_title_v1 Legal information here

  10. Rental Car Company • How to implement / communicate this change • Change vendor in OBT • Link to Corporate Card • Provide “preferred status” off employee lists • Other ways to “Drive” compliance • Communicate Advantages Presentation_title_v1 Legal information here

  11. Hotel Program • Load Multi-level rate codes in GDS • Communicate location / offerings e.g. comp breakfast, upgrades, ground transport, last room availablitly Presentation_title_v1 Legal information here

  12. Travel Managers Challenges • Selling the new program to the travelers • Rational on why Traveler’s may pay more on one trip, for the good of the program. • WIIFM • Rewarding Traveler’s for good behavior • Reporting the results Presentation_title_v1 Legal information here

  13. Questions, Answers, Comments • Q&A Presentation_title_v1 Legal information here

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