Building Workforce Capacity for Complex Care Coordination in the Community (HWA-RFP/2011/005)

1. Aged Care Workforce Reform Request For Proposal Information SessionFriday, 20 January 2012, 2.30 -3.30pm Building Workforce Capacity for Complex Care Coordination in the Community (HWA-RFP/2011/005)

2. Information session outline Session 4: Friday, 20 January 2.30 -3.30pm Rules and conduct of the Webinar Information session Webinar scheduled for 1 hour 0  -  25min   Webinar conduct & HWA presentation 25 - 45min    Q&A session questions submitted prior 45 - 60min    Open Q&A items posted during Webinar. All participants on mute for first part Posting questions – via the Control Panel Recorded & lodged on HWA website afterwards If you log out by mistake: revisit registration confirmation email

3. Agenda: RFP 005 General issues for health and aged care reform across all four Request for Proposals (RFPs) Issues specific to this RFP Access to video-recording of the sessionQ&A on HWA website

4. Request for Proposal (RFP) • You have expressed interest in HWA -ACR -RFP 005 • General: all proposals required by 17 February - submit completed template (Section 3 of RFP) • Information provision will continue via FAQ section on website • Workforce focus; aged care irrespective of setting; not a service design project • Themes: represent major pressures on system + evidence for workforce change

5. General Health & Aged Care workforce issues Strategy: use our current workforce more productively for more accessible and responsive services; drive large scale adoption Overcome Poor uptake of evidence ; not built on lessons of the past Trying to put service evidence in place with rigid old workforce structures Think differently about way we design and use workforce: paradigm shift Single role workforce projects with limited scope to affect large scale change Silos of action across boundaries Disconnected / duplicated work across client journey Not reorienting successfully to wellness, early intervention, primary health care Implement evidence of what works – CfOP project + jurisdictional initiatives + international evidence;- mostly known what we should be changing; - barriers to how we mainstream change (policy: industrial, funding)

6. RFP: Implementation projects Broad requirements: • Work backwards from client needs • Comprehensive package of change (all workforce in theme) reflecting systems change • Must be competency-based redesign of roles v. traditionally allocated work • changes to workforce skill mix, configuration and deployment • Focus on capacity of assistants & generalist staff to drive full scope of practice in other groups • Internal - Partnering arrangement reflecting continuum of care • External - Capacity building: leadership for change + knowledge management in your RFP group

7. Project management Funding agreements: three-stage approach to implementing evidence of redesigned workforce models Stage 1 – Setup: three to six months to set up the evidence based and agreed model for implementation and evaluation framework against set criteria in the RFP. Stage 2 – Implementation: implement and monitor the model for at least ten months. Stage 3 – Evaluation structured evaluation process that HWA will develop in partnership with the organisations for common and specific outputs and outcomes (will include use of Impact Assessment Framework, Investment Logic Standard ).

8. How do we expect you to work together? Work closely with HWA via a variety of mechanisms to achieve optimal redesign and diffusion of knowledge Lead organisation for RFPs 1-3 Internal partnering with your own stakeholders Attendance at up to three funded workshops for knowledge management and to drive shared redesign / reform approaches in your RFP group RFP 4 (005): direct development work with HWA team Capacity building - leadership for change and management development with HWA and partners Demonstration of sustainability beyond funding ; determination of what is required for large scale adoption

9. Anticipated outcomes & evaluation • Decreased pressure on system: avoidable Emergency Department presentations or GP visits • Population health : less episodes of deterioration or preventable age related conditions • Workforce productivity: whole net gains for greater number of services for same or less cost • Models of flexible workforce configuration (balance of professional/ support staff); • Workforce responsiveness: increased and continuous access to supply of right services, first time; • Workforce flexibility: models of workforce practice adaptable and flexible to future change; • Workforce supply: sustainability factors (measured for net cost and cost effectiveness).

10. Location of Evidence • Throughout the RFP references to sources of evidence used in Workforce Innovation: Caring for Older People program (CfOP) 2010-11 • CfOP: de-identified draft reports pre- RFP. Full availability post contract negotiation • Your RFP group knowledge management • CfOP Wrap Up Event 23/24 Feb 2012 : www.hwa.gov.au/cfop-event. • `

11. HWA RFP – ACR – RFP 005

12. Specific workforce redesign (RFP 005) Systems approach to reform & reorient to Healthy Ageing; Functions, evidence based practice and competencies mapped across client journey/ key services – drive fit for purpose redesign with focus on all workforce Key complex care coordinator roles (non-profession specific / generalist) across a number of agencies with common clients; virtual ‘ward rounds’ High performing, virtual inter-disciplinary team across boundaries Enhanced use of support/ assistant health care workers to release clinical staff to full scope of practice Harnessing role of volunteers and unpaid carers Self-efficacy and health literacy : clients & workforce

13. Enablers RFP 005 • Enablers - local: • skillsets enhanced by delegation, protocol-driven care, review, monitoring and supervision practices; • e-health technologies to connect / supervise; • agreed care pathways/ roles across transition points; • ‘fit for purpose’ training, consistency of that training, and ongoing education to support continuous improvement (Relates particularly to the Cert III and IV level training – RTO partnerships); • competencies in application of wellness model; mental health/ behaviour management • application of evidence based practice and research; and • determination and management of barriers • Enablers - systems: foreshadow industrial & funding policy changes

14. Using competency-based redesign • Framework designed for ‘whole of workforce’ approach • Common core competencies at transition points • Capture productivity benefits flowing on from any workforce change • Four levels of competence across all service elements to increase access & responsiveness • Core support • Advanced / technical support • Clinical • Advanced / expert clinical

15. Example only Levels : 1 awareness; 2 identify ; 3 interpret and analyse; 4 strategise; 5 leadership; 6 policy and planning

16. HWA RFP Information Session • Posted questions pre- webinar • Your questions posted during the information session • Q&A on webpage - per specific RFP HWA_ACR_RFP4@hwa.gov.au, or - general acwr@hwa.gov.au