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Managin g your professional image

Managin g your professional image. Amy Ware Director, CBU Career Services . introductions. Name Career Goals One thing you hope to learn from today’s session. Presentation outline. PROFESSIONAL ETIQUETTE FACTORS BUSINESS COMMUNICATION APPROPRIATE DRESS SOFT SKILLS. Etiquette Is About….

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Managin g your professional image

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  1. Managing your professional image Amy Ware Director, CBU Career Services

  2. introductions • Name • Career Goals • Onething you hope to learn from today’s session

  3. Presentation outline • PROFESSIONAL ETIQUETTE FACTORS • BUSINESS COMMUNICATION • APPROPRIATE DRESS • SOFT SKILLS

  4. Etiquette Is About… • Etiquette is about building relationships • Etiquette is about image • Etiquette is about social graces • Etiquette is about ethics “Etiquette is the science of living.” -Emily Post

  5. Three Factors of etiquette • Actions • Words • Appearance

  6. ACTionS • Body Language • Facial Expressions • Social Etiquette • Follow-up

  7. Body language – 8 signs • Stance • Sitting • Fidgeting • Facial Expression • Eye Contact • Gesturing • Nodding • Posture

  8. Actions for Success at Work • Be Friendly - Smile and greet others as you pass them in the office • Be honest – Admit to mistakes; Don’t pretend to know when you don’t • Be a team player– Interact with colleagues; Give credit and praise freely • Be generous- Help others with your time and knowledge when possible • Avoid pitfalls – Don’t gossip; Avoid profanity; Put away the cell phone;

  9. Words for success: business communication • Email Correspondence • Letters/Thank You Notes • Meetings • Presentations • Conversations

  10. email correspondence • Use a salutation (not “Hi!”) • Be concise and clear in your message • Use a professional close • Pay attention to tone • Avoid emoticons (; ) • Never use All Caps • Don’t overuse exclamation points!!

  11. See you at the water cooler • Small Talk Do’s: • Non-controversial topics • Non-personal questions that reflect GENUINE interest • Small Talk Don’ts: • Taboo topics • Personal questions • Leave “it” at home issues • Negative comments about colleagues and/or organization

  12. communicate for Success at Work - manage conflict • When things go wrong, focus on thespecificissue/behavior. • Avoid criticizing the person as an individual. • Try to resolve the situationdirectlywith the person involved FIRST. Remember, avoid gossiping. • Do involve your managerif you are unable to resolve the situation.

  13. appearance • Professional Dress • Business Casual • Shoes/Accessories • Grooming

  14. Why is appearance important? • You are a representative of your company. • The first judgment a prospective customer/client/employer makes is based on your appearance. You only get 1 chance to make a good first impression

  15. Professional dress • Skirt or pant suit • Conservative in style and color • Muted patterns • Ties for males

  16. Business casual • A blouse or collared shirt with sleeves (short or long) • Company apparel • Khakis, colored skirts or pants • Shirt tucked in • Always have a jacket on hand

  17. Shoes/accessories • Professional shoes • No flip-flops • Closed toe shoes or TASTEFULopen toed shoes (if acceptable at your work) • Accessories • Don’t go overboard

  18. Grooming • Nails should be neatly manicured • Make-up and perfume/cologne should be applied appropriately • Hair should be neatly styled • Tattoos should not be visible • Non-traditional piercings should be covered or removed

  19. Professional appearance tips • Keep it understated • Dress for the job you want • Keep it neat & clean • Make sure clothing fits properly • Don’t reveal too much • Pay attention to skirt lengths • Watch out for low-cut tops • Dress for the time of day • Dress for the event “When in doubt, don’t wear it out!” -Amy Ware

  20. Soft skills • An important part of business etiquette • Personal qualities, habits, attitudes and social graces that make someone a good employee and compatible to work with. “You can throw everything else out the window if you don’t demonstrate soft skills.” -Amy Ware

  21. Top 10 Soft Skills for Today’s Professional 1. Strong Work Ethic 2. Positive Attitude 3. Good Communication Skills 4. Time Management Skills 5. Problem-Solving Skills 6. Being a Team Player 7. Self-Confidence 8. Accept and Learn from Criticism 9. Flexibility/Adaptability 10. Works Well Under Pressure

  22. Recommended Reading • Post, Peggy & Peter Post, Emily Post’s The Etiquette Advantage in Business:Personal Skills for Professional Success, HarperCollins, New York, NY, 2005

  23. Questions

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