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Knowledge Sharing: Some Myths, Ideas, and a little IT

This article explores the concept of knowledge sharing within NASA, emphasizing its critical role in successful space programs. It debunks common myths about knowledge management, such as the belief that it can be mandated from the top or solved simply through software. By presenting a different approach that incorporates leadership modeling, local learning, and technology, the piece outlines strategies for fostering collaboration among NASA teams. Key insights include the importance of understanding generational differences and leveraging Web 2.0 technologies for enhanced communication and learning.

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Knowledge Sharing: Some Myths, Ideas, and a little IT

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Presentation Transcript

  1. Knowledge Sharing:Some Myths, Ideas, and a little IT Jean E. EngleChief Knowledge Officer Johnson Space Center

  2. A Little History of NASA Teamwork – Key to a Successful Space Program Teamwork – Key to a Successful Space Program

  3. … and JSC • JSC manages the development, testing, production and delivery of all U.S. human spacecraft and all human spacecraft-related functions. • Home of the Astronaut Corps and Mission Control • Workforce consists of ~3000 civil servants and ~14,000 contractors

  4. Major Programs – Space Shuttle • Fly the Shuttle safely until retirement in 2010 • Essential for the core completion of the ISS • One last Hubble Telescope repair mission

  5. Major Programs – ISS

  6. Major Programs – Constellation • Bring a new Crew Exploration Vehicle into service in 2015 to replace the Shuttle Program.

  7. Defining Knowledge Sharing

  8. A Few MythsWith Acknowledgement to Dr. Ed Rogers – GSFC CKO* • Culture change can be mandated from the top • Collaboration effort can be “purchased” or “sharing be rewarded” • KM efforts can be outsourced • Anybody (who isn’t busy) can do KM • KM can be solved by buying the right software • KM can be independent of the business process • Communities of practice can be established by the top • KM is about centralizing knowledge content to use it more efficiently • KM is really about databases • KM is an IT function and should be given to the CIO *Some of these myths are adapted from a “Top Ten Mistakes of CoP’s” list produced by John Hickok, director, Defense Acquisition University (DAU), knowledge management.

  9. A Different Approach • Benchmarking (a studied approach) • Various entities inside/outside Government and Aerospace industry • Consortium studies with the American Productivity and Quality Center (APQC) • Colleague at other NASA Center • Center-wide Knowledge Management maturity assessment • Provided insight into how much knowledge sharing was occurring and where • Identified strengths and gaps/barriers

  10. A Different Approach • The following concepts evolved: • Leadership – modeled behavior • Local Learning – encourage • Codify -- when appropriate • Change management – takes time

  11. A Few Ideas -- People • Generational differences (average age is around 45 years) • What is on incoming undergrads minds? • Learning curve • Technology Gap • Engage Younger Employees • More on their perspective…

  12. A Few More Ideas -- Technology • Google – installed but… • Led to identifying repositories, beginning with websites • Which is leading towards identifying usage of websites • Which will lead towards document and content management strategies • Supported by stronger taxonomies and metadata structures

  13. A Few More Ideas – Process • Social networking • Pause and Learn • Integrate Risk Management with Knowledge Management • Information lifecycle management • Tacit knowledge capture

  14. A Few More Ideas – People/Technology/Process • Web-enabled High Performance Teams • Knowledge Sharing Forums • Case Studies – teaching by providing context to a story • Web 2.0 technologies – enabler for infusion, collaboration, and sharing

  15. www.nasa.gov

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