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Knowledge Services: A Mission Critical Function for IT and the Library

The 2011 IT Summit at Harvard focused on advancing Knowledge Services, emphasizing their critical role in organizational efficiency and innovation. Discussions included the definition of Knowledge Services, which leverage intellectual capital and promote effective knowledge management through various methods and tools. The summit showcased organizational changes at the Harvard Kennedy School, highlighting the expanded role of the Library, now named Library and Knowledge Services (LKS). Attendees explored collaborative strategies and new technologies, including SharePoint, to enhance knowledge sharing and development.

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Knowledge Services: A Mission Critical Function for IT and the Library

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  1. Knowledge Services: A Mission Critical Function for IT and the Library IT Summit at Harvard June 23, 2011

  2. Agenda • Introductions • Definition of Knowledge Services • Panel Presentations • Q & A

  3. Definition of Knowledge Services There are many definitions, but here are some of my favorites: • Leveraging the collective experience and expertise (“know-how” or “intellectual capital”) across and between organizations • A collection of methods, practices, and tools with the aim of allowing organizations to better understand, manage, use and share their own knowledge • The management function and set of services responsible for harnessing and leveraging intellectual capital resources • The processes, technology, and organization to support the development and sharing of knowledge

  4. Definition of Knowledge Services Knowledge Services can also be defined as managing the lifecycle of knowledge. Knowledge Lifecycle Develop/Collect Access/Use Codify/Organize Disseminate/ Share

  5. Organizational Changes at HKS • Expand role of the Library (renamed Library and Knowledge Services (LKS) to reflect the new services) • Integrate Course Materials Office into the Library • Build solutions with internal collaborative teams from LKS, IT, Research Office, Research Centers and Academic Affairs • Create collaborative efforts across the University

  6. Organizational Changes: The New Library (LKS)

  7. New and Expanded Role for the Library

  8. IT Strategy: Using SharePoint as the Common Platform Applications: Intranet Extranet HKS Public Website Phase I Phase IIPhase III Features/ Functionality:

  9. Other New Technology Supporting Knowledge Services • Enterprise Search Tools • Research Information and Publishing System • Faculty Information System and Profiles • Video Platform • Learning Management System • Identity Management • Social Networking and Media Tools • Videoconferencing and Broadcasting Capabilities • Collaboration Sites and Tools

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