Enhancing Patron Experience with Chat 2.0 Preview in QuestionPoint

Nov 27, 2025

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Learn about the upcoming enhancements in the Patron Interface for QuestionPoint, including Chat 2.0 Preview release. This production-ready feature is simple to publicize with one URL, optimized for Screen Readers and Accessibility, and offers customization options for Patron Preferences. Explore the future possibilities like integrated Page/Image Push and Co-browsing. Configure web form items, brand, and defaults via Form Manager. Stay updated on authentication and SPAM control options on the QuestionPoint blog.

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Enhancing Patron Experience with Chat 2.0 Preview in QuestionPoint

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QuestionPoint Update InfoEyes Meeting May 31 2007 Jeff Penka penkaj@oclc.org
Upcoming Enhancements Setting a Foundation for Growth“Chat 2 (Preview)” Patron Interface • Available with “Preview” Release • Production Ready • Simple to publicize – one URL, post anywhere • Optimized for Screen Readers and Accessibility • Patron Preferences – Chime, Fonts, Colors, Language • Linked URLs • Future • Optional integrated Page/Image Push and Co-browsing • Configurable Web Form items, brand, and defaults via Form Manager • Authentication and SPAM control options