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QuestionPoint User Group Update

QuestionPoint User Group Update. ALA Annual 2007 June 25, 2007. Service Enhancements Setting a foundation for growth and service evolution. Recent Enhancements. “Live Data” Analysis and Service Management via “Ask Reports” Ease of Use and Workflow

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QuestionPoint User Group Update

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  1. QuestionPoint User Group Update ALA Annual 2007 June 25, 2007

  2. Service Enhancements Setting a foundation for growth and service evolution

  3. Recent Enhancements • “Live Data” Analysis and Service Management via “Ask Reports” • Ease of Use and Workflow • “In Progress” indicators in Question Lists • Change Patron Email • Descriptive Codes • Chat Monitoring Tool • Chat Monitor - Status Indicators and behind the scenes speed tuning • Cobrowse Configuration and Custom Development

  4. Setting a Foundation for GrowthNew Form Manager • Available with Coming Release • Single place to maintain all “Presence” settings and info • Local Question Form location, Open WorldCat settings, and Viewport location • Practice Form Configuration • Dynamic Form URLs • Enhanced SPAM Management Capabilities • Future • Mobile and Web Form/Email - Set Up, URLs, and Management • Branding and Skins • Field Selection and Easier Reporting Setup • Availability Checker • Personal data filtering/Privacy

  5. Setting a Foundation for Growth“Chat 2 (Preview)” Patron Interface • Available with “Preview” Release • Lightweight, Production Ready “Preview” Release • Simple to publicize – one URL, post anywhere • Optimized for Accessibility and Screen Access Technology • Testing conducted with JAWS 7.10.500/8.0.1177 with additional review being conducted using Window-Eyes 6.1 • Introduces Patron Preferences – Chime, Fonts, Colors, Language • Linked URLs • Available across platforms (Operating System and Browsers) • Future • Optional integration of Page/Image Push and Co-browsing • Configurable Web Form items, brand, and defaults via Form Manager • Authentication and SPAM control options

  6. Quick Keys to navigate easily between fields or simply “Tab” between fields • “Enter” Key submission • Concise, multilingual messaging & branding for easy scanning both visually or with a screen reader • Single screen becomes chat interface on submission, no pop-ups

  7. Lightweight display, removal of unnecessary items like graphics to focus on the content and speed • Easy to navigate page structure for screenreaders (transcript text, Compose “Form” section, “Send” & functionally named Links) • Text entry area is seen in “Form Mode” and Send is controlled by “Enter” key or “click” • “Quick Keys” • “Quick Links” to Preferences | Help | ExitChat

  8. Updates text screens only when text is sent/received and default chime is played • “Newest Message” is a Heading allowing for quick navigation to newest text and display at bottom consistent with expectations based on IM experience • Web pages are sent as hot links that can be clicked and opened in a secondary window (also consistent with IM and screen reader experience)

  9. Concise messaging for quick scanning, selection, and “Save Settings” • Chime for New Messages • Font Size, Font Face, Color Scheme to address areas of preference as well as visual requirements based on color contrast, size, or font • Once set, preference persist through chat session and “exit” transcript/survey

  10. Once set, preference persist through chat session and “exit” transcript/survey

  11. Final transcript includes local branding • Preference settings persist • Link to Survey • Transcript with timestamps and Links • Ability to email transcript, if patron was “anonymous”

  12. Development/Preview Interfaces on Mobile Devices

  13. Development/Preview Interfaces on Mobile Devices

  14. Upcoming Enhancements Setting a Foundation for Growth“Offline” Reporting • Goals/Needs: • Provide powerful reporting and export capability for administrators from production data • Protect production service responsiveness • Deliver reporting to administrators in a reliable and timely fashion • Available with Upcoming Release • Product of approximately 9 months of development and work with the user community • “Offline” reporting system • Administrator defined reports • Saved Reports • Scheduled Reports • Downloadable .zip reports and exports

  15. Anticipated Upcoming Activities • Retirement of HTML-based Chat Monitor (end of 2007) • Universally Accessible Patron Interface • Final Release of next generation patron chat interface (from Chat 2 Preview) • Updated Accessibility template • Point of Need integration • Open Web, eLearning, ILS/Portal Environments • Virtual reference services in Commercial IM • Worldcat.org Public/Local • Patron and Librarian Profiling • Opening the Global Network • Ease of Use, Workflow, and Stats/Reporting • Stand alone Librarian to Librarian IM

  16. University of Washington Worldcat Local & Ask Us integration

  17. Communications • Blog • http://www.questionpoint.org • Documentation • Known Items • Recent & Upcoming Enhancements • List Serves & Cooperative Tools • Regional and Virtual Meetings/Webinars • Membership Surveys – analysis underway for the following: • Service Capabilities and Usage • Knowledge Base/Management

  18. Use the QuestionPoint blog for updates and commenthttp://questionpoint.blogs.com/

  19. QuestionPoint.org SupportDoc, Known Issues, Recent/Future Enhancements

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