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What tools should I use?

In Chapter 8 of MISY 300, we explore the critical IT tools that enhance service delivery and support. Learn how to select software and systems that meet your needs efficiently, effectively, and economically. Key factors include evaluating compatibility with existing systems, adaptability to changing requirements, and understanding associated support costs. Ensure that the tools comply with industry standards for optimal performance. Investing time in choosing the right IT solutions is crucial, as reversing unsuitable purchases can lead to significant costs and wasted time.

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What tools should I use?

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  1. What tools should I use? Chapter 8 MISY 300

  2. IT Tools • Select software and systems that enable you to deliver high-quality IT efficiently, effectively and economically. • To evaluate such tools, first determine how they meet your needs, whether they fit your existing systems, whether you can adapt them as those needs change and what support costs they involve. • Whether you will use these tools for “service support” or “service delivery,” make sure they comply with relevant industry standards. • Take the time to get this right, because undoing the purchase of unsuitable IT software and systems is costly and time-consuming.

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